Hertz Selects AWS To Accelerate Digital CX And Sustainable Mobility

Hertz announced a collaboration with Amazon Web Services to modernize and digitize the Hertz customer experience and key components of its new mobility platform, including enhanced data analytics and vehicle telematics capabilities.

The continued investment in cloud services is part of Hertz’s ongoing commitment to lead in electrification, shared mobility, and a digital-first customer experience.

“Tapping the power of the cloud will materially increase our ability to provide better tools to our business to serve our global customers,” said Tim Langley-Hawthorne, EVP and CIO, Hertz. “Working with AWS and its unparalleled experience in the automotive sector enables Hertz to deliver a best-in-class, digitally-led customer experience and accelerate our technology modernization by leveraging a robust suite of services to drive innovation and agility across the enterprise.”

“AWS is helping Hertz to develop new seamless customer experiences, leverage its electric vehicle fleet, and build and scale its global electric vehicle charging infrastructure,” said Greg Pearson, Vice President of Worldwide Commercial Sales at AWS. “By accelerating its cloud migration and adopting AWS analytics and machine learning capabilities, Hertz can unlock the power of customer and fleet data to build personalized, connected vehicle solutions that will improve the overall driver experience, maximize its existing operations, and integrate more sustainable electric vehicles and future mobility options into its operations.”
Plugging Into the Future of Mobility and Digitizing the Customer Experience
Hertz’s work with AWS will help the company create a future car rental experience that is all-digital and EV-centric. Hertz will leverage AWS to scale the technology that will support its investment in the largest electric vehicle rental fleet in North America and one of the largest globally, including the buildout of its global charging infrastructure.

AWS technologies will also help Hertz enhance the customer experience by powering its vehicle telematics platform, which provides vehicle diagnostics data to facilitate better fleet management and support new customer products. These products will enable a touchless car rental experience with contactless vehicle pickups and returns via the Hertz mobile app.

Additionally, Hertz will look to accelerate its cloud strategy and transition core infrastructure components from on-premises data centers to AWS. This will support its all-digital strategy and expand its use of services, including the AWS Marketplace, which will provide access to various software and integrated technologies that will support many of the company’s strategic IT priorities.