News

Silbon Partners with Nextail

Silbon Partners with Nextail

Silbon has chosen to partner with Nextail to make faster, more data-informed inventory decisions even as its store network expands, without impacting the CXs.
Royal Mail Partners with Motor Fuel Group

Royal Mail Partners with Motor Fuel Group

Royal Mail is expanding access to its parcel network by partnering with Motor Fuel Group, rolling out lockers at 500+ petrol stations across the UK, enhancing convenience for drop-offs, returns, and collections.
NationsBenefits Partners with Heritage Grocers Group

NationsBenefits Partners with Heritage Grocers Group

The collaboration of NationsBenefits with Heritage Grocers Group exemplifies their commitment to leveraging technology and local partnerships to close care gaps, drive preventive health, and foster resilient, healthier communities.
Fresha Taps Twilio for RCS-Powered Messaging

Fresha Taps Twilio for RCS-Powered Messaging

With the help of Twilio’s solutions, Fresha can now build and launch new features at pace, focusing on local customer preferences and staying trusted and compliant as they grow.
ASAPP Expands GenerativeAgent Features

ASAPP Expands GenerativeAgent Features

By combining the scale and speed of automation with the precision, safety, and oversight required in real-world customer conversations, ASAPP is empowering contact centres to deploy customer-facing AI agents at scale.
Singapore Airlines Enhances CX Analytics with Qualtrics

Singapore Airlines Enhances CX Analytics with Qualtrics

SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback, helping extract deeper insights from written comments and suggestions to improve the customer journey.
Retail Insight Unveils WasteInsight Platform Expansion

Retail Insight Unveils WasteInsight Platform Expansion

The expansion of WasteInsight builds upon the company’s existing expiration date management solutions, Prompted Markdowns and Dynamic Markdowns, with a focus on food waste reduction and inventory optimisation.
PublicSquare Adds Apple Pay and Google Pay Support

PublicSquare Adds Apple Pay and Google Pay Support

By integrating Apple Pay and Google Pay, PublicSquare’s PSQ Payments addresses the need for simplified mobile payment options—streamlining the checkout experience, especially for mobile-first customers.
Kantar Launches ExperienceEvaluator

Kantar Launches ExperienceEvaluator

Available on Kantar Marketplace, ExperienceEvaluator makes it easier and more cost-effective than ever for CX teams to continuously refine and enhance their offering in response to customer feedback.
American Airlines, Mastercard Renew Partnership

American Airlines, Mastercard Renew Partnership

Together, American and Mastercard will continue to enhance the AAdvantage program — American’s travel rewards program — while providing cardholders with seamless and personalised experiences on every trip.

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