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TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

With NiCE’s CXone Mpower, TalkTalk hopes to provide faster response times, more accurate resolutions, and a seamless experience for customers.
RingCentral Announces General Availability of AI Receptionist (AIR)

RingCentral Announces General Availability of AI Receptionist (AIR)

RingCentral AI Receptionist creates a new class of AI voice call handling, letting businesses deliver the efficiency, personalisation, and reliability of a top front-desk professional — without the overhead.
Remark Raises $16M Series A to Humanise AI in Online Shopping

Remark Raises $16M Series A to Humanise AI in Online Shopping

With this new funding, Remark will expand into new verticals, grow its expert network, and deepen its tooling for training, deployment, and analytics.
Instacart and Wegmans Launch Pilot of Caper Carts

Instacart and Wegmans Launch Pilot of Caper Carts

Caper Carts automatically recognise items as they’re added into the cart, letting customers bag as they shop, using cameras, a digital scale, and location sensors powered by NVIDIA Jetson.
Champs Sports Unveils Reimagined Store Concept

Champs Sports Unveils Reimagined Store Concept

The Reimagined Store concept features a flexible design and enhanced functionality, allowing for ease of merchandising and reimagining product displays over time.
Syniverse Integrates with Ping Identity for a Flexible and Trusted CX

Syniverse Integrates with Ping Identity for a Flexible and Trusted CX

Syniverse offers advanced messaging features like scheduling, branded links, and translation — available over short or long codes — all backed by high-touch support from messaging and compliance experts.
Superdrug Launches 30 Beauty Playgrounds

Superdrug Launches 30 Beauty Playgrounds

With experiential retail gaining traction in the beauty industry, Superdrug’s permanent Beauty Playground installations aim to meet growing consumer demand through accessible and engaging in-store experiences across the UK.
REITAN Partners with IndyKite

REITAN Partners with IndyKite

By using IndyKite’s platform, REITAN is reshaping CX across its brands with smoother checkouts, app-based payments, improved analytics, stronger loyalty programmes, and targeted cross-brand offers.
Evri Invests £50m in its Parcel Locker Network

Evri Invests £50m in its Parcel Locker Network

Evri’s £50 million investment in smart lockers aims to meet surging demand, double its network by 2030, and offer UK consumers and retailers more flexible, tech-driven delivery options.
Capgemini Signs Agreement with GN Hearing

Capgemini Signs Agreement with GN Hearing

Capgemini will implement a Salesforce global order management system (OMS) designed to streamline order processing and enhance overall CX across GN Hearing’s 100+ markets globally.

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