News

Talkdesk Launches CX Solutions for Travel and Hospitality

Talkdesk Launches CX Solutions for Travel and Hospitality

With the new Talkdesk Experience Clouds offering low-code tools and pre-built integration gateways, travel and hospitality teams can achieve fast, deep connections to systems like PMS, CRM platforms, and loyalty tools.
Tulip Unveils Tulip AI for Clienteling

Tulip Unveils Tulip AI for Clienteling

Tulip AI leverages the data within the Tulip Clienteling app to provide trusted enhancements and extensions for a more productive sales workflow.
Careington Boosts CX with Cognigy’s AI Solution

Careington Boosts CX with Cognigy’s AI Solution

With the integration of Cognigy.AI for intelligent IVR and routing, Careington is deploying more intuitive self-service options that improve the customer journey from the moment a call is placed.
Wildfire Launches Cashback on AI-Assisted Shopping

Wildfire Launches Cashback on AI-Assisted Shopping

Wildfire Systems is enabling consumers to earn cashback from AI-assisted shopping, integrating loyalty rewards into recommendations from tools like ChatGPT, Gemini, and Claude.
Walmart Explores “Dark Stores” Openings for Faster Deliveries

Walmart Explores “Dark Stores” Openings for Faster Deliveries

Walmart is planning to open dark stores to speed up deliveries, meet rising ecommerce demand, and support its drive toward profitable online operations.
Publitas Partners with Yocuda

Publitas Partners with Yocuda

The company partnered with Yocuda to help retailers bridge in-store and digital experiences by turning receipts into personalised post-purchase engagement opportunities that drive loyalty and repeat visits.
OSG Launches JourneyConnect Orion

OSG Launches JourneyConnect Orion

JourneyConnect Orion delivers AI agents that personalise and streamline content delivery, a learning engine that adapts based on consumer insights, preferences, and behaviours, and context-aware AI interactions.
DoorDash, Flytrex Launch Drone Delivery in Dallas-Fort Worth

DoorDash, Flytrex Launch Drone Delivery in Dallas-Fort Worth

The partnership stems from DoorDash Labs, which works on finding and using autonomous solutions to improve the CX, support local merchants, and provide more earning opportunities for Dashers.
Deck Commerce Launches AI-Powered Delivery Promise

Deck Commerce Launches AI-Powered Delivery Promise

Delivery Promise is the first feature built on Deck IQ, Deck Commerce’s AI-powered Order Intelligence Engine, designed to bring real-time delivery estimates and automation across the full order experience.
Dassault Systèmes Partners with BoConcept

Dassault Systèmes Partners with BoConcept

With HomeByMe, BoConcept will meet the needs of customers who value online and in-store experiences by offering extensive furniture customisation alongside fast, high-quality service.

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