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Talkdesk Unveils Talkdesk Multi-Store Commerce Integration

Talkdesk Unveils Talkdesk Multi-Store Commerce Integration

Talkdesk’s latest release is positioned to help retailers reduce service fragmentation, scale support operations, and build stronger customer relationships across an increasingly complex brand ecosystem.
Shoe Carnival Taps Algolia and Amplience

Shoe Carnival Taps Algolia and Amplience

Shoe Carnival’s integration, which also includes a content management system (CMS) and digital asset management (DAM), is intended to enhance the retailer’s operational agility and efficiency.
John Lewis Launches Rapid Delivery Pilot with Uber Eats

John Lewis Launches Rapid Delivery Pilot with Uber Eats

John Lewis’s tie-up with Uber Eats taps into the rising demand for rapid delivery in the UK, offering customers greater speed and flexibility while expanding the retailer’s last-mile capabilities.
B&Q Launches Click and Collect Service

B&Q Launches Click and Collect Service

The new Click & Collect proposition boosts convenience by complementing B&Q’s in-store returns for third-party marketplace purchases—bridging online orders with physical store services for a connected CX.
3CLogic Expands Partnership with ScreenMeet

3CLogic Expands Partnership with ScreenMeet

By embedding Voice AI self-service, contact centre tools, and video collaboration into ServiceNow, 3CLogic and ScreenMeet help IT and CX leaders resolve issues faster, reduce frustration, and boost satisfaction.
Silbon Partners with Nextail

Silbon Partners with Nextail

Silbon has chosen to partner with Nextail to make faster, more data-informed inventory decisions even as its store network expands, without impacting the CXs.
Royal Mail Partners with Motor Fuel Group

Royal Mail Partners with Motor Fuel Group

Royal Mail is expanding access to its parcel network by partnering with Motor Fuel Group, rolling out lockers at 500+ petrol stations across the UK, enhancing convenience for drop-offs, returns, and collections.
NationsBenefits Partners with Heritage Grocers Group

NationsBenefits Partners with Heritage Grocers Group

The collaboration of NationsBenefits with Heritage Grocers Group exemplifies their commitment to leveraging technology and local partnerships to close care gaps, drive preventive health, and foster resilient, healthier communities.
Fresha Taps Twilio for RCS-Powered Messaging

Fresha Taps Twilio for RCS-Powered Messaging

With the help of Twilio’s solutions, Fresha can now build and launch new features at pace, focusing on local customer preferences and staying trusted and compliant as they grow.
ASAPP Expands GenerativeAgent Features

ASAPP Expands GenerativeAgent Features

By combining the scale and speed of automation with the precision, safety, and oversight required in real-world customer conversations, ASAPP is empowering contact centres to deploy customer-facing AI agents at scale.

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