Staff Articles

More Than Mails Can Say

The MailChimp integration means Clariti users can now receive notifications in the Workspace whenever a user subscribes or unsubscribes from the mailing list. CCE Technologies,...

Why is Walmart Signing Social Media Partners?

Maybe it has something to do with the fact that around the Snapchat generation alone accounts for over $1.9 trillion in spending power. Walmart...

77% of Grocers Do Not Have a Unified Commerce Platform

Incisiv, a next-generation industry insights firm that helps retailers and brands navigate digital disruption, and Toshiba Global Commerce Solutions, a provider in retail store...

Only 8% Of Insurers Have Wellness-Centric Value Propositions

According to the Capgemini report, 3% of consumers are looking for on-demand customer services, 78% for ongoing physical and financial guidance, and 74% for...

Caffeine Consumption Influences Impulse Purchases: Report

Consumers who drink coffee, tea and other caffeine-infused drinks right before shopping spend more money and buy more products and they also tend to...

The Evolving Role Of Field Service

Customer service is at the core of customer experience and has arguably seen more change and elevated importance over the past years than any...
Future of Personalization in B2C Marketing

The Future of Personalization in B2C Marketing

A one-size-fits-all approach to CX doesn't work anymore. Keep up with the competition by personalizing your company's experience. In recent years, B2C brands have been...

More than 60% of Organizations Don’t Collect Enough Data to Improve...

A new global report released by CallMiner reveals that 70% of contact center and customer experience (CX) decision-makers acknowledge some improvements are needed to...
Kohl’s goes the length to meet its customer

Kohl’s Sense and Respond Policy

BRAND STORY When the pandemic temporarily shut down stores, the retail chain set out to feed its predictive model by amalgamating a wide...

Tools to Grow your Business in the Metaverse

There isn't just an opportunity for consumer-facing companies in the metaverse. There are numerous business applications for virtual reality, from training future surgeons to...

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