Staff Articles

Observe.AI Launches Real-Time AI

By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualised real-time agent guidance, live supervisor coaching, and automated actions Observe.AI, the live conversation...

48% of Businesses are Embarrassed by their Website

Nearly every business (92 per cent) thinks their website's poor user experience is costing them sales, with 30 per cent estimating this sum exceeds...
Air-France-embarks-on-WhatsApp-for-a-more-direct-relationship-with-its-customers

Air France Embarks on WhatsApp for a Direct Relationship with its...

Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp....

TTEC Digital Introduces InteractionSync For Amazon Connect

InteractionSync can help increase interaction quality by enabling agents with a deeper customer focus TTEC Holdings, Inc., one of the largest global customer experience (CX)...

MeridianLink Announces Marketing Automation Advancements

Enhancements to MeridianLink Engage empowers financial institutions with personalised data and campaigns to build deeper connections with consumers and grow their customer base MeridianLink, Inc.,...

MediaGo To Showcase Upgraded Technology At ASW

MediaGo announced that it will have a premium exhibition booth at Affiliate Summit West (ASW) 2023 in Las Vegas on January 24 and 25...

Apple FCU Chooses Talkdesk Contact Center Solution

The move to a cloud-based contact centre allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset Talkdesk, Inc., a global...
Hoiday-Designing-Impulse-‘journeys’-For-Last-Min-Shoppers

Designing Impulse ‘Journeys’ For Last-Minute Shoppers

Give last-minute shoppers the gift of assistance and unbeatable convenience this holiday season. The holiday shopping season is predicted to be remarkable, with early buying...

The Retailer’s Guide Through 2022’s Inflation

Businesses worrying about sales need to understand consumers’ price-conscious psyches during such times and tailor their messaging accordingly.  It’s a typical American household. A salesman...

Deck the Halls for Holiday Shopping Season

Making the most of the holiday shopping surge means planning for inventory demands and increased contact center call traffics. But there is a unique...

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