Technology

Avoid These Ten Biggest Mistakes This Shopping Season

With 38% of shoppers planning to utilise hybrid shopping options like curbside pickup or same-day delivery this holiday season, brands need to eliminate friction...

Use These 7 Survey Questions To Know What Your Customers Think

Surveys can be conducive for getting a hold on what your customers are and aren’t liking about the brand. A correctly framed survey can...

Self-service Returns As Trend For Advertisers, Marketers

Self-serve advertising/marketing reduces time in implementing a campaign and is a cost-effective way to reach a broad customer base  At a time when media buyers...

Tackling Contact Centers Ticketing Challenges

Ticketing systems play a vital role in effectively dealing with high volumes of customer support requests from various communication channels. Almost 92% of consumers...

Will Google Make Shopping Season Easier?

Google is looking for a new middle ground between browsing and purchasing. This is about Google trying to figure out methods to defend search...

Building Social Credit In Web3

Some argue that soulbound tokens are trustworthy for verifying information. Others compare it to an authoritarian social credit system.  Ethereum co-founder Vitalik Buterin in his...

CEM Is Top Learned Business Skill

According to a Udemy report, Customer experience management (increased 449%) ranks as the top business skill professionals are pursuing   Udemy, an online destination for...

Poly-glotting your Business with Semantic Understanding

Several AI-driven solution providers are calibrating programs to understand consumers all over the world and helping companies get more patrons On September 27, 2022, commerce...

Activate Listening Mode: Customer Feedback Tools for Marketers

Customer feedback provides insight into what features of a product or service are effective and what changes should be made to enhance the user...

What Does The AI Bill Of Rights Mean For Marketers?

All of us have a role to play to ensure that innovation is rooted in inclusion, integrity, and our common humanity, says the Blueprint...

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