Technology

All You Need to Know: Google Duplex

We’re far from creating AI that can pass the Turing test. In fact, automated phone systems are still struggling to recognize simple words and...

How IKEA Onboards Data And AI To Leap Forward

What makes the brand stand out and continue its growth trajectory is its ability to change and evolve with time.  Entrepreneurship at the age of...

The Impact Of Speech Tech On CX

By harnessing the power of automatic speech recognition systems, contact centers can boost CX and get over the regulatory compliance hump. Customer satisfaction is critical...

Reimagining the Grocery Store

Supermarkets are having a moment. Leading brands are focussing on blending virtual experiences through contactless payments, smart shopping carts that make recommendations, and using...

Putting a Price on CLV

CLV helps marketers estimate how much to invest to retain a customer. But how do you calculate it?  American companies have been overlooking the value...

Elevating the Conversation

Marketers and sales resources are good talkers, but it’s time to outsource the chat, according to Meta CEO Mark Zuckerberg. At a company event,...

Are Recommendation Engines Restricting The Customer’s Choices?

Diverse suggestions often lead to better conversion rates for online firms Did you know as much as 35% of Amazon.com’s revenue is generated by its...

Podcasts Enter ‘Golden Age’

Publishers report audio revenue up 500% in the first quarter of 2022, according to the Digital Publishers’ Revenue Index (DPRI). And marketers are listening Among...

Telling Brand Stories with Data

Leading brands like Airbnb use data as the voice of the customer at scale, it has invested in building an in-house modern data architecture...

Amazon Wants Conversational AI In Every Native Tongue

The company has released an open -source ‘MASSIVE’ Speech Dataset for researchers and developers to tinker  Amazon.Inc has announced the release of its open-source what...

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