By integrating Playvox WEM with Freshworks’ customer service solutions, businesses can deliver a seamless experience to their employees.
Playvox, a provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centres, oannounced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
Daniel Pagel, Chief Executive Officer, Playvox, said, “The partnership between Playvox and Freshworks will help us to continue to deliver intuitive, scalable, and cost- effective solutions to customers looking to better manage their workforce. We offer best-of-breed, seamless integrated WFM and CX software solutions for businesses to smartly manage their workforce while improving customer experience.”
Prakash Ramamurthy, Chief Product Officer at Freshworks, said, “The integration with Playvox helps Freshworks’ customers forecast, plan, and manage their workforce schedules more effectively and helps their employees create better experiences for their customers. Freshworks’ products are designed to help businesses deliver a better customer experience while enhancing agent productivity, and this integration furthers that cause.”
By integrating Playvox WEM with Freshworks’ customer service solutions, businesses can deliver a seamless experience to their employees.
The AI-powered app will help businesses better manage their agent schedules in an omnichannel setup, forecast support workloads across channels, and plan short-term schedules and long-term resource requirements.
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