CX For The Most Wonderful Time Of The Year
It's no surprise that when consumer money and time are stretched thin, they are more likely to re-evaluate their spending habits and approach purchasing...
Comprend Launches Integrated Offering for Tech-Enabled Marketing and Communication
The new Comprend is now embarking on an ambitious mission to drive transformative impact for clients by bridging the gap between marketing and communication.
Nordic...
All You Need To Know: Customer Effort Score (CES)
There are various ways to understand how customers feel about your business, most of them coming down to delivering a simple survey
Within the survey...
Tackling Contact Centers Ticketing Challenges
Ticketing systems play a vital role in effectively dealing with high volumes of customer support requests from various communication channels.
Almost 92% of consumers...
The Evolving Role Of Field Service
Customer service is at the core of customer experience and has arguably seen more change and elevated importance over the past years than any...
Tools to Boost Your Customer Experience Management
Your business growth can be turbocharged if you invest in the right customer experience management software (CEM). We help you navigate the landscape of...
The Art And Science Behind Conversational AI
It’s no secret that today’s customers expect highly-personalized, seamless communication across channels when they connect with companies. Artificial intelligence (AI) is rapidly becoming a...
Lessons From The Auto Industry For Everyone
Auto dealerships and car salespeople notoriously have dealt with a bad rap. However, most of today’s dealerships and sales teams are about customer experience.
Dealers...
The Origin Of Customer Journey Mapping
INSIDER VIEW Have you ever wondered why customer journey mapping became an integral element of business strategies?
It started with a large contact center receiving...
CX Books You Must Read
Check out the books on customer experience penned by global leaders
Turning pages and transforming customer experience (CX) is a principle every C suite executive...
