CX

Top-20-Tech-Allies-Powering-CX-in-the-BFSI-Industry

Top 20 Tech Allies Powering CX in the BFSI Industry

Various banks and BFSI tech stack providers teamed up to offer hassle-free customer journeys - from enhancing digital banking experiences to providing personalised insurance...
CX Challenges Haven't Changed in the Last Five Years!

CX Challenges Haven’t Changed in the Last Five Years!

Nick Macfarlane, Account Director CX UK & I at QuestionPro, says that understanding customer journeys and taking actionable steps are the core elements of...
Use Your Contact Centre Data Like It's 2024 (Because It Is)

Use Your Contact Centre Data Like It’s 2024 (Because It Is)

Traditionally, every time a customer reaches out to the contact centre, it costs the company money.  But by leveraging data with new technologies, contact...
Top 15 Banks That Made Some Noise in 2023

BFSI Disruptors: These 15 Banks Decided to Shake Things Up in...

From integrating a BaaS platform into their existing solutions to utilising AI-powered integrations for seamless onboarding and customer support, these global banks are striving...
CX NXT in London: The Customer Experience Summit for BFSI is Back

CX NXT in London: The Customer Experience Summit for BFSI is...

Beyond being a benchmark for service quality, customer experience serves as a strategic differentiator in an intensely competitive market. However the banking industry continues...
Voice Technology Can Authenticate Customers

Voice Technology Can Authenticate Customers

Changing customer behaviour and pressure to increase efficiency leave banks with no option but to use digital tools, says Thom Kokhuis of Rabobank, Amsterdam. In...
Top 8 CDP Innovations in 2023 That Turned Heads

Top 8 CDP Innovations in 2023 That Turned Heads

Customer Data Platform (CDP) market is forecasted to reach USD 19.7 Billion by 2027, encouraging technology partners to innovate their CDP tools. We’ve gathered...

CX For The Most Wonderful Time Of The Year

It's no surprise that when consumer money and time are stretched thin, they are more likely to re-evaluate their spending habits and approach purchasing...

All You Need To Know: Customer Effort Score (CES)

There are various ways to understand how customers feel about your business, most of them coming down to delivering a simple survey Within the survey...

Tackling Contact Centers Ticketing Challenges

Ticketing systems play a vital role in effectively dealing with high volumes of customer support requests from various communication channels. Almost 92% of consumers...

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