The integration with OvationCXM enables MerchantE to provide level 2 customer care, manage customer journeys more efficiently, address issues more quickly, and provide self-service knowledge resources to their customers.
Customer experience management company OvationCXM has announced an expanded partnership with MerchantE, a commerce platform that is now fully integrated with OvationCXM’s CXMEngine platform.
“We’re excited to expand our partnership with MerchantE, an organisation that shares our vision of delivering modern and efficient customer experiences. We are proud to support them as they continue to innovate and enhance their customer journeys, and we look forward to our continued partnership,” said Alfred ‘Chip’ Kahn IV, Founder and Chief Executive Officer at OvationCXM.
The company had previously used OvationCXM’s full remote support services, which improved its service experience by providing greater merchant assistance. Recognising the opportunity to improve their customer experience even further, MerchantE has now integrated OvationCXM’s platform capabilities.
This integration enables MerchantE to provide level 2 customer care, manage customer journeys more efficiently, address issues more quickly, and provide self-service knowledge resources to their customers.
“At MerchantE, our ultimate goal is to provide a seamless payment processing solution and best-in-class experience for our merchants. Our partnership with OvationCXM has already significantly improved our ability to deliver on this mandate within our customer support operations.
Expanding our relationship to include their CXM platform was the next-best step to offer more tailored merchant experiences, solidifying our ongoing commitment to evolving as a customer-driven payment processing organisation,” said Stephanie Weinsziehr, Senior Vice President, Operations at MerchantE.
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