The feature lets online customers connect with licensed skincare professionals in real-time, and is powered by Bambuser’s platform.
L’Oréal owned skincare brand SkinCeuticals has partnered with video commerce company Bambuser to debut a new digital clienteling experience, Pro 1:1 Virtual Consultation.
The feature, which is now officially live, will for the first time allow SkinCeuticals to enable online customers to connect directly with a licensed aesthetician for skincare advice, product recommendations, and a personalised skincare routine.
It also lets online customers connect with licensed skincare professionals in real-time, and is powered by Bambuser’s platform. It is supported by Booxi, a cloud-based appointment scheduling and clienteling platform.
“Our collaboration with Bambuser provides consumers with virtual access to leading medical aesthetic professionals, offering personalised skincare routines, detailed procedural insights, and expert guidance in locating aesthetic physicians in their area,” said Royzen Ekaterina – Vice President, Ecommerce & Digital Services – L’Oreal Dermatological.
“As the number one medical skincare brand in the US, we believe this empowers consumers to curate their individual skincare journeys and achieve their desired results.”
“We are thrilled to partner with SkinCeuticals. This collaboration represents a shared vision of transforming the beauty shopping experience through digital clienteling interactions, bringing consumers closer to the brands they love. We believe this initiative will not only enhance customer engagement but also continue to evolve the standard for digital beauty retail,” said Maryam Ghahremani, CEO, Bambuser.
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