bpost Tests Out Parcel Lockers Initiative in Antwerp

In an initial stage, this option will only be available through the My bpost app.

bpost, also known as the Belgian Post Group, is launching a pilot project that allows customers to send items without packaging or labels by dropping them off in a parcel locker. In an initial stage, this option will only be available through the My bpost app.

Starting this week, private customers and businesses sending items from the Antwerp region via bpost can opt for this method. The only condition is that the item is sent from and to a bpost parcel locker. The pilot project, which has been running since 6 January, involves more than 30 lockers in Antwerp and its surrounding areas. The aim is to expand this throughout Belgium in the course of 2025.

When a customer wants to send an item, they can create a digital shipping label with the recipient’s address. Initially, this will only be available via the My bpost app, but later on it will also be accessible through the website.

A barcode is generated in this process. By scanning the barcode on their smartphone, customers can open the parcel locker and place the item (max. 48 x 32 x 20 cm) inside, without packaging or a paper label. The item will then be sent to the parcel locker closest to the recipient, or a locker of their choice.

Once the parcel has arrived at its destination, the recipient will receive a notification through the My bpost app or by email and will be able to collect the parcel, again using their smartphone. They will be able to track its progress via Track & Trace.