Oh Polly Relaunches eBay Store

Oh Polly last year went live with Order Editing, which lets customers make changes to their orders without emailing support.

Oh Polly has gone live on eBay, with its store selling outlet stock to shoppers. This isn’t its first such ecommerce rodeo, however. In a LinkedIn post, Alix McShane, Head of Customer Service at Oh Polly and Bo&Tee, said, “Such an exciting time for us experimenting with new (and old) selling platforms.”

“We’ve gone back to our roots and relaunched our eBay store after 11 years, selling outlet stock to a new audience. It feels surreal logging in after so long. Shout out to Kirsty Gillingham and Harriet Law (Senior Ecommerce Executives) for working so hard on this project.”

Oh Polly last year went live with Order Editing, which lets customers make changes to their orders without emailing support.

The latter says that its self-service portal eliminates 30% of support tickets and drives more sales by turning edits into a shopping experience. Customers see recommended products based on past orders that they can add and pay for in one click.

Hamish McKay, Co-founder at Order Editing, said, “I am eight months full-time on our startup, and this is by far our biggest launch to date… £113 million brand Oh Polly.”

He added, “I met Alix McShane in November 2023 with a version of Order Editing that was not ready for a brand of this size. But we persisted because order changes are a massive problem for them.”

“I’m talking about manually editing 400 orders a week! A full-time employee, just fixing mistakes made at checkout. Not only this, but a top reason for returns was not being able to edit or cancel an order in time.”

He concluded, “I blasted Paramore all morning and danced around the house thinking about the impact we’re going to have together…Hundreds of thousands of customers will use our app over the next year, saving thousands of hours of manual labour, and tens of thousands of returns.”