The AI-powered chatbot utilises advanced genAI technology to offer human-like, conversational support.
VFS Global has rolled out a new Generative AI-powered chatbot to enhance customer support for travellers to the UK.
The AI-powered chatbot utilises advanced genAI technology to offer human-like, conversational support. It does so through both voice and text commands, as a result, customers receive instant, accurate, and accessible information, simplifying their travel experience.
Developed by VFS Global’s AI team, the AI-Powered Chatbot addresses the increasing demand for efficient customer support, allowing users to easily access the information needed to navigate the application process.
Jen Vidler, Deputy Director at UK Visas and Immigration, said, “The rollout of VFS Global’s AI-powered chatbot demonstrates our commitment to making visa services more accessible and efficient. By providing instant access to accurate visa application information, we continue to enhance our service for all customers.”
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Zubin Karkaria, Founder & Chief Executive Officer, VFS Global said, “Innovation and technology have always been at the heart of VFS Global. This AI-powered chatbot marks a significant step in improving the visa application experience for UK-bound travelers. We are committed to responsibly advancing AI in line with client government policies.”
Key Features of the GenAI-Powered chatbot
- Human-like interactions: The AI-Powered Chatbot delivers responses that closely mimic human conversation, enhancing user engagement
- Country-specific information: Focussed solely on the customers’ needs, the information is highly accurate and relevant
- Data masking and PII detection: This process detects and masks any Personally Identifiable Information (PII); no sensitive data is stored
- Secure AI hosting: Deploys our Large Language Model (LLM) in a safe environment to prevent data sharing with external platforms
- Ethical AI practices: Minimises biases and ensures fair and consistent responses
- 24/7 availability: Customers can access assistance anytime as well as
- User feedback mechanism: User feedback helps refine responses over time
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