These solutions combine Cox’s reliable, high speed connectivity and business solutions with RingCentral’s AI-powered business communications platform.
RingCentral, Inc., a global provider of AI-powered trusted communications, and Cox Business, a provider of advanced cloud, managed IT and fiber-based network solutions, announced a new partnership to bring advanced communications solutions to customers.
These solutions combine Cox’s reliable, high speed connectivity and business solutions with RingCentral’s AI-powered business communications platform. Available now, Cox Business Connect with RingCentral will empower businesses of all sizes to transform work experiences and deliver enhanced customer interactions. Cox Business Contact Centre with RingCentral will debut later this year.
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users,” said Mark Greatrex, President of Cox Communications. “By combining the Cox Business fiber-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences, and drive long-term growth.”
Powered by RingCentral’s flagship RingEX™, Cox Business Connect with RingCentral offers customers access to an enterprise cloud communications platform that provides HD video and audio calls, chat, SMS and fax as a unified experience from a single application. Additionally, customers can drive smarter conversations and maximise productivity through AI-driven capabilities, including meeting transcriptions, closed captions, summaries, and meeting highlights.
Cox Business Contact Centre with RingCentral, powered by RingCentral’s RingCX™, an AI-first, cloud-based contact centre solution, will make it simpler for businesses to establish and operate contact centres by equipping them with AI-driven omnichannel capabilities across 20+ digital channels, AI quality management, CRM integrations, conversational insights, and coaching, while delivering all interactions in one place. Easy to deploy and simple to use, businesses will have the tools they need to enable exceptional customer, agent, and supervisor experiences.
“At RingCentral, our mission has always been to empower businesses of all sizes with innovative solutions that transform how they communicate, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral.
“By offering AI-first, cloud-based unified communications and contact centre capabilities on a single, seamless platform, we unlock the true power of integrated workflows that improve efficiency and elevate customer and employee experiences. We are thrilled to partner with Cox Business to deliver AI-powered business communications solutions that help organisations modernise their systems, streamline operations, and achieve greater business outcomes.”
Cox Business is part of Cox’s Commercial Business Unit that serves businesses holistically with advanced cloud, managed IT and fiber-based network solutions.
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