The Avaya Infinity™ platform enables the enterprises and public sector organisations to strengthen the customer connections that build business value.
Avaya, a global enterprise software provider, announced its new Avaya Infinity™ platform. Built to unify fragmented customer experiences, Avaya Infinity™ equips enterprises to evolve their contact centers into connection centers strengthening their most important relationships.
Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. With Avaya Infinity™, organisations can become almost infinitely adaptable to evolving customer and market demands.
“Strong bonds are earned over time, interaction by interaction,” said Patrick Dennis, CEO, Avaya.
“But the reality for the world’s largest businesses and public sector organisations is that too often investments in new technologies, channels and modalities meant to strengthen customer interactions actually splinter them. Avaya Infinity™ reverses this tide, collapsing silos and creating connections that transform the contact center from a vehicle for surface-level contact to the place where enterprise relationships deepen and expand.”
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More Connected Experiences, Stronger Customer Bonds
The Avaya Infinity™ platform enables the enterprises and public sector organisations to strengthen the customer connections that build business value. The platform gives customers the advanced capabilities they need to interact with organisations on their terms while improving the quality of the one-to-one human relationships that dictate enterprise success.
Avaya Infinity™ creates connected customer experiences by:
- Connecting Channels, bringing voice and digital channels together to keep customer and employee communication flowing seamlessly.
- Connecting Insights, combining fragmented data and illuminating customer and employee behaviors to speed smarter decisions.
- Connecting Technologies, unifying AI, applications and disparate systems into a single ecosystem to keep businesses agile.
- Connecting Workflows, integrating and seamlessly orchestrating every workflow to deliver instant, hyper-personalised experiences that reflect infinite customer journeys.
Enterprise Stability, Extreme Agility
Reflecting the power of its connected approach, Avaya Infinity™ significantly accelerates enterprise agility. The platform enables large global organisations to unlock the potential of their existing infrastructure investments while fluidly integrating technologies like AI and intelligent orchestration across their CX environments.
With Avaya Infinity™, enterprises no longer need to choose between the flexibility and speed of the cloud and the security and data privacy of on-premises solutions. Now they can innovate in virtually unlimited ways across private, on-prem and hybrid environments, without compromising on the foundational reliability and control that is essential to enterprise data sovereignty. They can also take advantage of the platform’s AI-agnostic capabilities, selecting and switching among their AI tools of choice with complete flexibility and control.
“For decades Avaya has been the trusted partner for enterprises operating in complex, highly regulated industries and our largest customers have made it clear: rigid systems and AI experiments are holding them back,” commented Dennis.
“They need a connection center that lets them modernise on their terms—without giving up control, extensibility or security. By extending the value of their existing investments, Avaya Infinity™ expands the possibilities of who enterprises are today and accelerates the best of what they can be next.”
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