Ebay’s agentic AI offers real-time product suggestions based on shopper behaviour, aiming to simplify decision-making during online purchases.
Ebay has introduced agentic AI to provide real-time, personalised product recommendations to customers. The new Ebay shopping agent, currently available to a small percentage of US customers, will become available to other users on a rolling basis.
The shopping agent will show up at any point in the buying journey, either by reacting to a shopper’s request or through predictive messaging on the page the shopper is visiting, and provide guidance based on the shopper’s buying preferences.
“With almost 30 years of experience serving our customers and backed by our vast technology infrastructure, Ebay is uniquely positioned to fuel AI-driven personalisation and automation,” said Mazen Rawashdeh, CTO at Ebay, in a statement.
“These agentic AI advancements help us to better serve our customers with efficiency and a deep understanding of their needs.”
All Ebay AI-powered features are developed in collaboration with the platform’s Responsible AI team to help ensure they align with the values of safety, fairness, transparency and accountability.
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