Forethought secured a $25M strategic investment, bringing total funding to $115M to drive the growth of this agentic CX system.
Forethought has launched a multi-agent, omnichannel AI platform for CX. With Forethought, enterprises can deploy AI agents on every channel, including chat, email, voice, and SMS, and across customer service, sales, marketing, and account management functions.
“We’re entering a new era where AI agents can go far beyond answering questions — they can now resolve real customer problems, drive upsells, guide product discovery, and ultimately transform how businesses engage with their customers,” said Sami Ghoche, Co-Founder and CEO of Forethought.
“Customer service is just the beginning. These agents will expand into every customer-facing function, bringing intelligence and automation to the entire CX.”
To drive the growth of this agentic CX system, the company secured a $25M strategic investment, bringing total funding to $115M. This Series D round was led by Blue Cloud Ventures and included participation from AI innovators, including May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia).
Existing investors NEA, Industry Ventures, Neo, Village Global, Sound Ventures, Gwyneth Paltrow, and others reportedly participated in the investment round.
“The results we’re getting with Forethought at Airtable are nothing short of amazing,” said Andrew Ofstad, Co-Founder of Airtable. “Forethought’s AI agent resolves 60%+ of the issues Airtable users throw its way and is improving every day. It has been really impressive.”
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