Sweatband.com also deployed Scurri’s Track Plus to manage the post-purchase delivery experience, providing branded order tracking updates that keep customers informed from order confirmation to final delivery.
Sweatband.com has partnered with Scurri to enhance its delivery experience, from dispatch to customer notifications.
Sweatband.com has adopted Scurri’s Connect delivery management platform, allowing it to manage multiple carrier integrations, including two-person delivery for heavy and bulky sports equipment, to power its delivery offering, such as free standard and signed for delivery options.
It has also deployed Scurri’s Track Plus solution, which allows it to control its post-purchase delivery experience for customers, including branded order tracking communications to ensure customers are kept advised of the status of each delivery from order to dispatch and final mile.
Rory O’Connor, Founder and CEO at Scurri, commented, “In an increasingly competitive and fragmented retail market, good old-fashioned CX continues to be the key differentiator in generating satisfaction, loyalty and repeat purchase.”
“Sweatband.com know that the right product at the right price is only part of the success equation, which depends as much on great service in the delivery and post-purchase phases, and we are delighted to be working with them to deliver these critical elements of the customer journey.”
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