Algolia will enhance Oh Polly’s search experience, improve performance metrics, and provide real-time customer insights through its scalable AI platform.
Algolia, an AI native search and discovery platform, has announced a collaboration with Oh Polly, an online destination for women’s fashion. Since launching, Oh Polly has grown into a popular online fashion brand with a strong focus on social media.
To support its rapid growth, the company uses Algolia’s scalable search platform to provide smooth CXs and reduce common operational challenges. This setup helps Oh Polly maintain its pace and efficiency as it expands.
Lauren Muir, Product Owner at Oh Polly, said, “We’re dedicated to offering customers ‘something a little bit extra,’ and we knew our search experience had to embody that same commitment.”
“In just six days, Algolia transformed our search performance, driving significant improvements across our key metrics and taking our CX to the next level.”
Algolia’s Dynamic Re-Ranking feature boosts Oh Polly’s search results, enhancing relevancy without the need for manual intervention. With more time on their hands, Oh Polly’s ecommerce team now focuses on unlocking valuable insights from Algolia’s customer search data – insights that were previously out of reach.
Lauren Muir added, “Algolia gives us unprecedented visibility into our search data, allowing us to fine-tune the customer journey. It’s crucial – search is customer feedback in real-time. Ignoring it means overlooking how our customers’ shopping behaviours are evolving.”
Bernadette Nixon, Chief Executive Officer, Algolia, said, “Oh Polly exemplifies what’s possible when a forward-thinking brand harnesses cutting-edge AI search technology. We’re excited to see how this partnership evolves as Oh Polly grows and pushes the boundaries of search innovation.”
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