CCW Las Vegas 2025 is all about this year’s bold shift toward AI-driven customer journeys, smarter agent tools, and immersive CX innovation that’s redefining the future of service excellence.
Customer Contact Week (CCW) 2025, taking place from June 9–12 at Caesars Forum in Las Vegas, is shaping up to be one of the most influential gatherings for contact centre and CX leaders.
As the industry continues its rapid transformation, this year’s event offers a front-row seat to the innovations redefining customer engagement—from AI-native platforms and real-time analytics to agent enablement and voice AI.
With immersive demos, expert keynotes, and deep-dive sessions, CCW 2025 is all about practical, future-ready solutions. Here’s a look at 5 standout announcements already making waves ahead of the show:
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Mosaicx Unveils AI-Native CX Platform
Mosaicx has announced the launch of the next era of its Engage product at CCW Las Vegas 2025. Engage enables natural, personalised self-service conversations across every channel Mosaicx supports, including voice, SMS, email, and web chat. Mosaicx embedded intelligence at every layer of the AI-native platform, proactively anticipating and resolving customer needs by unifying data and context.
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RingCentral Launches New Customer Journey Analytics
RingCentral, Inc. has launched new Customer Journey Analytics at CCW Las Vegas 2025, providing a complete view of the entire customer call journey across both UCaaS and CCaaS environments, addressing a critical gap in understanding the overall CX. They also announced the general availability of AI Agent Assist, with early adopters reporting game-changing results.
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Reddy Announces the Launch of Reddy 2.0
Reddy has announced the launch of Reddy 2.0 at CCW Las Vegas 2025. Reddy 2.0 introduces advancements in enterprise training, including automated simulation creation, improved collaboration tools for L&D and QA teams, expanded security and compliance features, and a refreshed brand identity that reflects the platform’s focus on developing high-performing customer service agents.
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DATAMARK Introduces Innovation Lab Initiative
DATAMARK will spotlight its AI-powered platforms—DataSmart, DataScribe, and DataNext—while offering a first look at the company’s newest strategic initiative: the DATAMARK Innovation Lab at CCW Las Vegas 2025. The Innovation Lab will serve as a dynamic, hybrid collaboration space where clients can co-create, test, and implement contact centre solutions with DATAMARK’s digital transformation experts.
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Krisp Launches All-in-One Voice Productivity Platform for Contact Centres
Krisp has announced the launch of its real-time Voice AI Platform for call centres. Unveiled at CCW Vegas 2025, the platform offering marks a turning point in how contact centres equip their agents with AI by providing access to AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter for speech-to-speech translation, and AI Agent Assist tools in one seamless solution.
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