These voice agents leverage vast datasets drawn from real-world interactions, enabling them to manage both incoming and outgoing calls with clarity, situational awareness, and responsiveness.
Prosystems.AI has introduced its latest generation of AI voice agents, designed to support how organisations manage large-scale customer service operations. Built for real-time, natural conversations, the system is already in use by major contact centres globally.
These voice agents leverage vast datasets drawn from real-world interactions, enabling them to manage both incoming and outgoing calls with clarity, situational awareness, and responsiveness.
Unlike conventional IVR systems or pre-programmed bots, Prosystems.AI’s intelligent agents are designed to understand context, handle nuanced dialogues, and escalate issues when human support is needed—ultimately leading to faster resolutions and higher customer satisfaction.
“Our goal isn’t to replace human support teams, but to augment their capabilities,” said Patrick Wang, CEO at Prosystems.AI. “By offloading repetitive or routine tasks to AI voice agents, we empower teams to focus on complex, value-driven conversations.”
This new technology comes at a time when customer expectations are increasing, and enterprises are under pressure to scale service operations efficiently. Distinct from typical scripted AI tools, the platform is built on adaptive learning models and integrates seamlessly with CRM systems, allowing it to tailor each conversation to the caller’s history and needs.
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