With the new Talkdesk Experience Clouds offering low-code tools and pre-built integration gateways, travel and hospitality teams can achieve fast, deep connections to systems like PMS, CRM platforms, and loyalty tools.
Talkdesk, Inc. has announced the launch of Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud. These new CX solutions enable providers to deliver digital-first support powered by agentless AI. The result is smoother operations, higher traveller and guest satisfaction, and stronger loyalty.
“Modern travellers don’t just expect fast, personal support—they demand it,” said Tiago Paiva, Chief Executive Officer and Founder of Talkdesk.
“These new Experience Clouds give travel and hospitality brands the power to deliver instant, AI-driven service that keeps up with the pace of the journey—from booking to baggage claim, check-in to check-out. This is automation built for the chaos, urgency, and complexity of modern CX.”
With the new Talkdesk Experience Clouds offering low-code tools and pre-built integration gateways, travel and hospitality teams can achieve fast, deep connections to industry systems such as PMS, CRM platforms, and loyalty tools.
This allows them to quickly launch new, personalised support services, accelerating time to value while reducing the burden on IT.
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The Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud include Talkdesk’s Customer Experience Automation (CXA) platform at their core, purpose-built to help travel and hospitality companies overcome industry challenges and meet evolving customer expectations.
With multi-agent orchestration, Talkdesk CXA deploys a network of specialised AI agents—each with a clear role, shared context, and the ability to collaborate in real time. This enables coordinated, autonomous resolution of complex business problems with speed, scale, and impact.
Talkdesk Hospitality Experience Cloud transforms the guest experience by enabling personalised, proactive service across every interaction. Whether it’s securing a reservation, fulfilling housekeeping or room service requests, or offering tailored local recommendations, the platform connects with industry systems for a 360-degree view of each guest.
On the other hand, Talkdesk Travel Experience Cloud integrates with core industry systems to deliver frictionless support across the passenger’s preferred channel.
From managing itineraries to booking flights or sending travel notifications about gate changes and baggage claim assignments, the solution is trained to automate common, high-volume queries, demonstrate sensitivity, and empower virtual and live agents with real-time customer context for personalised responses.
Talkdesk is transforming the CX for travel and hospitality brands worldwide, including ASSA ABLOY Global Solutions Hospitality, Hawaiian Airlines, HotelTonight, Indie Campers, Live! Casino Hotel, and Travelopia.
ALSO READ: Talkdesk Launches Customer Experience Automation (CXA)
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