By using Amazon’s Nova Sonic, the Crescendo platform helps brands deliver round-the-clock voice support with improved speech understanding and generation.
Crescendo, an AI-native customer experience (CX) platform, has integrated Amazon’s Nova Sonic foundation model to advance its voice support capabilities. This update allows businesses using Crescendo to offer fully automated voice interactions that are more natural and consistent.
By using Nova Sonic, the platform helps brands deliver round-the-clock voice support with improved speech understanding and generation. This advancement enables companies to offer on-demand conversational voice support anytime, solving major pain points across the industry.
Companies can also use voice AI to deliver live, guided setup support, with seamless handoffs to Crescendo’s human agents when needed. This ensures continuity in conversations, empowers proactive engagement and demonstrates the real-world value of Nova Sonic in action.
“Voice support has long been overdue for innovation,” said Matt Price, CEO of Crescendo. “With Nova Sonic, we’re bringing intelligence, availability, and personalisation to every call—redefining what great customer service sounds like.”
“What we’ve been particularly impressed with is how it delivers real-time voice conversations that are fast, natural, and highly accurate—even when callers speak with diverse accents or in noisy environments. It’s a breakthrough moment in our journey to lead the future of AI-powered CX.”
Eshan Bhatnagar, Director & Head of Product for AGI at Amazon, said, “We’re thrilled to see CX innovators like Crescendo quickly adopt Nova Sonic to build voice-enabled AI agents and scale high-quality customer support.
“Their rapid deployment highlights the transformative potential of AI to reshape customer engagement and drive operational efficiency.”
This partnership builds on a series of recent enhancements from Crescendo, including real-time orchestration across voice and messaging, image recognition in chat, autonomous agent assist, predictive CSAT scoring, and built-in QA automation.
Each is designed to extend Crescendo’s AI-native platform and make support faster to deploy, easier to scale, and measurably more effective.
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