EDEKA Paschmann Deploys Diebold Nixdorf Self-Checkout Solution

Diebold Nixdorf’s AI-powered Vynamic Smart Vision reduces shrink by detecting checkout errors in real-time and offers automated age verification for a faster, GDPR-compliant shopping experience.

EDEKA Paschmann in Düsseldorf deploys Diebold Nixdorf’s Vynamic Smart Vision I Shrink Reduction solution at its self-service checkouts. 

The AI-enabled technology addresses errors at the self-service checkout – both unintentional and deliberate. In addition, the systems are equipped with Diebold Nixdorf’s automatic, AI-powered age verification.

Vynamic Smart Vision I Shrink Reduction uses cameras to analyse customer behaviour and activities at the self-service checkout in real-time. 

If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing them that an item has not been scanned correctly. 

Once the shopper self-rectifies and scans the product that was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly. 

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Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in the future.

By using a consumer-facing camera and algorithm, shoppers can authorise the purchase of age-restricted goods like alcoholic beverages. This means staff members only need to assist those who score below the age threshold or those who do not wish to opt in.

Neither solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR compliant.

Falk Paschmann, Managing Director at EDEKA Paschmann, said, “The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process.”

“With Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly.”

Leyla Feghhi, Head of Retail Sales in the DACH region at Diebold Nixdorf, said, “We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in Germany at EDEKA Paschmann. With this AI-powered solution, we already cover more than 20 of the most common causes of shrink.”

“At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions.”

EDEKA Paschmann also plans to use Vynamic Smart Vision | Fresh Produce Recognition, Diebold Nixdorf’s AI-powered solution for automatic recognition of fruit and vegetables.

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