what3words AI can help ecommerce businesses collate and verify the most accurate possible address information in their AI-powered customer service interactions, preventing misrouted orders and lost deliveries.
Using OpenAI’s technology, what3words has announced the launch of what3words AI, an intelligent assistant fully integrated with its core technology.
The AI tool can instantly recognise, understand and organise what3words addresses seamlessly from natural language inputs via voice and text commands, simplifying and accelerating location-based tasks.
Businesses can access what3words AI via the new Pro tier in the app or online map, or embed it directly into their existing AI tools and agents via an API. This empowers teams to easily input, query and organise accurate location data in different formats and volumes, enabling efficient planning and better customer outcomes.
what3words AI can help ecommerce businesses collate and verify the most accurate possible address information in their AI-powered customer service interactions, preventing misrouted orders and lost deliveries.
It also simplifies route planning and navigation, providing precise pick-up and drop-off points for smoother journeys, and ensuring exact destinations for services ranging from ride-hailing apps and fleet management to emergency services.
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The what3words app and website offer a way to share precise location information by dividing the world into three-metre by three-metre squares that aim to be simpler and more precise than traditional addresses or GPS coordinates.
Matt Weaver, Head of Solutions Engineering for EMEA at OpenAI, said, “what3words’ new voice-enabled AI chat is a great example of how businesses can apply frontier AI to solve real-world challenges; in this case, making finding locations faster, easier, and more intuitive.”
“By harnessing OpenAI’s latest multimodal models – spanning voice, text and vision – what3words’ new Pro features are a powerful demonstration of how advanced AI can be embedded across a product to deliver genuine value for the people and businesses who rely on it every day.”
Chris Sheldrick, Co-Founder and CEO at what3words, said, “We’re seeing businesses across industries – from logistics and ecommerce, to utilities and construction – turning to AI to drive smarter, faster operations.”
“But without accurate location data, these tools can fall short. Our unique addressing system fills that gap with a format that’s easy for both people and machines to understand.”
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