KCTC is taking a forward-looking approach through its partnership with GOCare, launching GOCare Messenger and GOCare Connect from the Digital Experience Platform portfolio.
GOCare, a SaaS provider of digital customer experience (CX) solutions for broadband service providers (BSPs), has announced that Kalona Cooperative Technology Company (KCTC) has partnered with GOCare to support its customer experience enhancement goals, driving its network growth initiatives.
KCTC continues to invest in innovative broadband technology, including best-of-breed tools to deliver quality products and the best service to its customers through its knowledgeable and dedicated local employees.
“At KCTC, our customers aren’t just part of our business—they’re the heart of it,” said Casey Peck, GM of KCTC. “By partnering with GOCare, we’re unlocking seamless, real-time communication and proactive support that keeps our members connected, informed, and delighted at every digital engagement.”
KCTC is taking a forward-looking approach through its partnership with GOCare, launching GOCare Messenger and GOCare Connect from the Digital Experience Platform portfolio.
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Key Benefits of KCTC’s GOCare Deployment:
- Increased customer engagement over two-way SMS, email, social media, and web chat.
- GOCare will integrate with key KCTC systems—NISC iVue (billing and OSS back office), Calix Service Cloud (network tools), and Salesforce (CRM and CheckPoint Solutions services). This centralised platform will enable staff to address customer inquiries more quickly and effectively.
- Optimised workflows and improved first-contact resolution will drive faster, more efficient operations, enabling KCTC to scale and grow with improved digital customer engagement, automation, and operational cost savings.
“KCTC has a proven commitment to putting customers first and bringing innovative technology to their communities,” said Mike Roddy, CEO and Co-Founder of GOCare. “Our partnership equips KCTC to respond faster, enhance the customer experience, and achieve new levels of operational excellence.”
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