ProNexis has integrated Connex AI’s automation platform into its contact centre operations, enhancing response times, improving lead capture and delivering seamless AI-to-human transitions through a hybrid model of service.
ProNexis, a provider of lead response and contact centre solutions for the home services industry, has announced a strategic partnership with Connex AI, a company specialising in intelligent automation technology.
Through this collaboration, ProNexis has integrated Connex AI’s automation platform into its contact centre operations, enhancing response times, improving lead capture and delivering seamless AI-to-human transitions through a hybrid model of service.
Connex AI enables modern businesses to automate customer engagement workflows while ensuring natural, context-aware interactions that reduce friction and increase operational efficiency.
This partnership allows ProNexis to extend its performance service model, intelligently combining automation and live-agent support to meet the evolving demands of today’s customers.
ProNexis will continue to provide compliance expertise, licensing support and bonding assurance, elements often overlooked in AI deployments but essential for home service companies operating across state lines.
“This partnership strengthens our ability to provide a seamless and best-in-class customer experience,” said Ben Fox, President at ProNexis. “We’re not replacing the human element—we’re reinforcing it with smarter tools. Together with Connex AI, we’re bringing the future of customer engagement to the home services industry.”
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