The collaboration combines 8×8’s CX platform with ULAP’s compliance-led infrastructure to deliver secure, reliable communications across challenging markets.
8×8 has entered a strategic partnership with ULAP Networks to address regulatory and compliance barriers that have impeded global expansion for enterprises.
The partnership brings together 8×8’s global customer experience (CX) platform and ULAP’s cloud infrastructure and compliance expertise to improve access and connectivity in regions that have traditionally posed significant challenges for multinational businesses.
Addressing Connectivity and Compliance
Global enterprises have frequently struggled with inconsistent connectivity and complex local regulations, which can undermine seamless communications and customer experiences. The collaboration between 8×8 and ULAP aims to eliminate such obstacles by ensuring reliable, high-speed network performance even in jurisdictions with stringent regulatory requirements.
By leveraging ULAP’s local PSTN interconnects and its understanding of regional rules alongside 8×8’s platform, the partnership is expected to help organisations operate more efficiently and compliantly on a global scale. The combined offering supports uninterrupted engagement for both customers and employees.
“This partnership is about solving a fundamental problem that many enterprises quietly endure,” said Sam Wilson, Chief Executive Officer at 8×8. “Global operations need more than just platforms – they need dependable connectivity that ensures every call, message, or interaction reaches its destination quickly and securely. By partnering with ULAP, we are ensuring that our customers don’t have to choose between global reach and local reliability.”
Improved entry into new markets
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Since its launch earlier in the year, the partnership has already supported several customer deployments and opened up access to markets that were previously considered difficult to reach due to compliance and infrastructure limitations. Early results have reinforced the value of a partner-driven model for large organisations seeking consistent customer experience infrastructure across multiple countries.
The solution incorporates ULAP’s cloud-agnostic connectivity alongside 8×8’s global CX architecture. This approach aims to tackle issues such as latency, jitter, and uptime reliability, ensuring regulatory compliance is maintained even in highly regulated regions.
“Our partnership with 8×8 reinforces the shared mission to deliver enterprise-grade, agile, and resilient communications for modern businesses,” said Dominic McDonald, Chief Executive at ULAP.
“By combining 8×8’s CX platform with ULAP’s compliance-led connectivity, customers can deploy faster, meet local requirements with confidence, and deliver resilient communications at scale.”
Strategic Global Initiatives
The partnership forms part of a wider series of global initiatives by 8×8 in 2025 aimed at supporting its expansion into new territories and increasing its presence as a provider of customer experience transformation services.
The company asserts that these efforts are in line with its commitment to making secure, reliable, and compliant communications available wherever its customers operate.
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