Together, TechSee and SOFTEL will enable enterprise contact centres to elevate both customer and agent experiences through real-time visual engagement, automation, and guided support.
TechSee, the provider of Visual Agentic AI, has announced a strategic partnership with SOFTEL Communications, a provider of enterprise contact centre solutions and CX integration services.
This collaboration combines TechSee’s AI-powered visual automation platform with SOFTEL’s expertise in omnichannel architecture and contact centre modernisation, delivering scalable, intelligent service experiences across various industries.
Together, TechSee and SOFTEL will enable enterprise contact centres to elevate both customer and agent experiences through real-time visual engagement, automation, and guided support.
The partnership supports organisations seeking to reduce average handle time (AHT), boost first-contact resolution (FCR), and eliminate friction from complex service journeys.
“SOFTEL has earned a reputation as a trusted partner to some of the world’s most advanced contact centres,” said Eitan Cohen, CEO of TechSee.
“Our shared vision is clear: help enterprises scale smarter service with AI that sees, understands, and resolves. This partnership will accelerate the adoption of visual service automation across key verticals.”
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Eitan Cohen, CEO of TechSee, said, “For years, contact centres invested in automating repetitive, transactional tasks. With SOFTEL, we’re adding vision to the equation, transforming the way enterprises handle complex issues that drive most of their costs, turning every service moment into an opportunity to build loyalty.”
As part of the collaboration, SOFTEL will offer TechSee’s Sophie AI platform to its enterprise clients, enabling a full range of visual capabilities, including live remote support, AI-driven diagnostics, AR guidance, and self-service flows that integrate directly with leading CCaaS and CRM platforms.
Whether customers are setting up or troubleshooting a device, or escalating an issue, Sophie AI ensures every interaction is more efficient, personalised, and visual.
“With TechSee, we’re bringing next-level innovation to our clients,” said Michael Leibowitz, COO of SOFTEL Communications. “Visual Agentic AI represents the future of service, and together, we’ll help our clients deliver smarter, faster, and more human-centric support experiences at scale.”
This partnership reflects TechSee’s expanding partner ecosystem, focused on delivering embedded AI automation across self-service, assisted service, and field support environments.
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