Together, Konecta and CrewAI will redefine how humans and AI agents collaborate, integrating human expertise, CX excellence, and AI to deliver measurable business outcomes across every interaction.
Konecta, a Customer Experience (CX) transformation and digital operations company, has announced a strategic alliance with CrewAI, the multi-agent orchestration platform.
Together, the two companies will redefine how humans and AI agents collaborate, integrating human expertise, CX excellence, and AI to deliver measurable business outcomes across every interaction.
Under this partnership, Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America, combining strategic advisory with delivery excellence to help companies design, pilot, and scale agentic orchestration.
Empowering processes with agentic automation
CrewAI’s platform allows organisations to coordinate multiple specialised AI agents working collaboratively to execute complex, end-to-end business processes. This orchestration transforms how organisations operate, allowing them to automate workflows that traditionally required multiple human touchpoints.
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For instance, a commercial proposal can now be generated automatically, from understanding the client’s context, developing a storyline and creating presentation slides, to generating pricing models, all coordinated seamlessly by a “crew” of AI-powered agents.
This partnership lays the foundation for Konecta’s Agentic AI model approach: a unified and structured environment to design, orchestrate, and scale autonomous agents across customer and enterprise operations.
Built on CrewAI’s Agent Management Platform (AMP), it will enable Konecta and its clients to industrialise agentic use cases rapidly and securely.
Proven impact and operational transformation
The collaboration creates dual value, as the same model powers Konecta’s solutions portfolio across industries, including Banking, Financial Services & Insurance (BFSI), Retail, Telecommunications, and Utilities, while simultaneously optimising Konecta’s internal operations in HR, Finance, Procurement, and Legal.
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For example, in employee onboarding, once a new hire signs a contract, a crew of AI agents automatically extracts the necessary information, issues credentials and badges, allocates IT equipment, and generates a personalised onboarding schedule.
This streamlining not only saves time but also allows human teams to focus on more strategic and creative tasks.
To run all CrewAI-related initiatives, Konecta has a dedicated Centre of Excellence that will develop and certify CrewAI competencies across teams and ensure the consistent deployment of agentic automation across the company’s business units.
Expanding across Europe and Latin America
Under this partnership, Konecta will act as CrewAI’s consulting and implementation partner in Europe and Latin America. This role reflects Konecta’s long-standing leadership in delivering enterprise-scale CX transformation and digital operations across both continents.
By combining strategic insight with robust delivery capabilities, Konecta will help organisations design, pilot, and scale agentic AI solutions with confidence and agility.
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Any organisation interested in CrewAI’s capabilities in these strategic regions will benefit from Konecta’s consulting and implementation expertise, from initial assessment through to full operational deployment.
“Agentic AI marks a fundamental shift in how businesses operate. It’s not about replacing people, but about amplifying human intelligence through governed, data-driven orchestration,” said Nourdine Bihmane, CEO of Konecta.
“CrewAI’s platform enables us to unite human expertise, CX excellence, and responsible AI into a single, intelligent ecosystem that drives continuous optimisation and measurable impact. Together, we’re setting a new global benchmark for scaling intelligent operations built on trust, transparency, and purpose.”
João Moura, CEO and Founder of CrewAI, said, “CrewAI enables enterprises to quickly put AI agents into production so businesses can see their clear benefits, with agentic systems that are easy to use, trusted by design, and ready to scale.”
“Konecta embodies that same philosophy. With their operational depth and experience, and our technology, we’re turning the promise of intelligent operations into tangible, measurable reality, built for scale and built to last.”
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