The rollout gives Varner staff real-time product and customer data, helping them serve shoppers anywhere in-store using mobile PoS devices.
Scandinavian fashion retailer, Varner has announced an estate-wide roll-out of Sitoo’s PoS solution on Zebra Technologies‘ handheld mobile devices, allowing staff to serve customers anywhere in the store.
Instead of being tied to fixed tills, staff can now move freely – checking stock, completing purchases or helping with Click & Collect orders. They also have access to real-time product and customer data, including previous purchases and loyalty membership details, at their fingertips.
This has been well received by Varner’s customers, with 93% now confident about completing mobile payments anywhere in the store.
Meanwhile, internal feedback has shown rapid adoption by store staff, with 89% rating Sitoo as highly user-friendly. 68% of associates now frequently use it to check product information, while 32% use it to look up customer memberships.
“The positive feedback from our stores has been incredibly encouraging,” said Henning Fladland, Product Manager at Varner.
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“Our staff adapted to the mobile PoS quickly, which was crucial as the roll-out occurred during a peak period. The future-proof nature of Sitoo means we can continually enhance our operations, stay ahead of industry trends and meet evolving customer expectations.”
Rikke Breivik Vogt, Regional Manager at Varner-owned brand Bik Bok, said, “With Sitoo, we know we can be part of the future in retail. Whether it’s self-checkout or using mobile devices on the shop floor, the technology is designed to enhance the shopping experience and make everything smoother.
Jens Levin, CEO and Co-Founder at Sitoo, said, “Varner has turned its stores into places where great service comes naturally.
“With Sitoo running on mobile devices, store teams have everything they need right in their hands – the freedom to move, the knowledge to help and the tools and information they need to help customers.”
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