Powered by VOICEplug AI’s conversational platform, the solution handles multiple calls simultaneously, confirms reservations instantly, manages cancellations and waitlists, and private-dining requests directly to staff.
VOICEplug AI, a provider of voice-AI automation for restaurants, has announced a global strategic integration with OpenTable, a company in restaurant tech.
This partnership enables AI across 20 countries — including the USA, Canada, UK, Australia, Mexico, France, Germany, Italy, Spain, Netherlands, Ireland, Portugal, Singapore, Japan, Hong Kong, Taiwan, Thailand, UAE, Saudi Arabia, and Brazil — enabling restaurants using both platforms to manage table reservations, group bookings, and private-booking inquiries through conversational voice AI in their regional languages.
Reimagining the Guest Experience
Missed calls, long hold times, and manual booking processes often cost restaurants significant revenue. Through this integration, restaurants can automate tables, sync real-time availability, and deliver a consistent guest experience without altering existing workflows.
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Powered by VOICEplug AI’s conversational platform, the solution handles multiple calls simultaneously, confirms reservations instantly, manages cancellations and waitlists, and private-dining requests directly to staff.
Solving Operational Challenges
The partnership helps restaurants:
- Recover missed covers and booking leads with a 24/7 automated response.
- Automate booking management while maintaining hospitality standards.
- Reduce staff workload during peak hours.
- Enhance guest satisfaction with instant, accurate confirmations synced to OpenTable.
- Gain insights from call analytics and booking patterns.
“Hospitality begins with the first call, and too often, that call goes unanswered,” said Jay Ruparel, CEO of VOICEplug AI. “Our partnership with OpenTable enables restaurants to engage guests instantly, automate reservations, and deliver hospitality that scales globally.”
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