Omilia is introducing a new path forward: a unified, self-learning AI workforce that offers zero-day go-live, advanced reasoning, and continuous autonomous improvement within an enterprise-ready, transparent framework.
Omilia, the global company in Agentic CX, has announced the launch of Omilia Self-Learning Agentic CX, the enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimise customer conversations across voice and digital channels.
For a decade, the industry has mistaken orchestration for innovation, stitching together chatbots, relying on brittle Natural Language Understanding systems, and layering disjointed tooling.
Omilia is introducing a completely different path forward: a unified, self-learning AI workforce that delivers zero-day go-live, unprecedented reasoning abilities, and continuous autonomous improvement, all within a glass-box, enterprise-ready framework.
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For too long, advanced CX AI has been reserved for the few organisations willing to absorb long projects, heavy services, and ongoing operational overhead. Omilia Self-Learning Agentic CX changes that equation entirely — enabling organisations of all sizes to adopt autonomous CX Agents today.
“This is our moon landing for enterprise CX and a direct response to market demand,” said Claudio Rodrigues, Chief Product Officer at Omilia.
“For years, CX teams have been forced to choose between overhyped LLM startups with no real-world CX experience, generic hyperscale AI offerings incapable of enterprise-grade precision or orchestrator platforms that glue together third-party tools into a fragile ‘Frankenstein’ stack.”
“Many of today’s so-called ‘platforms’ even advertise a ‘bring your own key’ (BYOK) approach as flexibility. In reality, it reveals how superficial these integrations truly are,” said Dimitris Vassos, Co-Founder and CEO of Omilia.
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“When core AI capabilities are treated as interchangeable commodities rather than deeply engineered systems, optimisation never happens, and production performance collapses outside of controlled demos.”
For the first time, customer service organisations can deploy autonomous CX agents that learn from every interaction — human and AI-led — and improve themselves continuously, safely, and at scale. This is not a wrapper. This is not another chatbot. This is a new, improved class of enterprise AI Agents.
The Omilia platform is engineered, integrated, and optimised at every layer: speech, reasoning, routing, workflow execution, analytics, and self-learning.
Designed from the ground up for regulated industries, like financial services and healthcare, high-volume operations, and mission-critical customer journeys, Omilia’s Agentic CX Agents uniquely provide:
- Zero Days to Go Live — Deploy instantly with no intents, no training sets, no flow diagrams, enabled by Omilia’s zero-shot routing, voice-native intelligence, and autonomous task planning.
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- Continuous Self-Adaptation — Agents improve automatically through a closed-loop learning system that observes real conversations, extracts human best practices, tests improvements through simulation, and deploys optimisations safely under human oversight.
- Voice-Native and Multimodal Precision — Delivering industry-leading performance from day one, including 98% voice accuracy, 95%+ chat containment, and 90%+ task completion rates.
- Flexible Autonomy — Omilia uniquely enables organisations to control the pace of autonomy adoption, transitioning from deterministic to hybrid, and to fully agentic CX workflows within a single governed platform. With ‘glass-box’ governance, every decision is explainable, observable, and auditable.
“Today marks the end of static CX, the end of orchestration-heavy design, manual NLU maintenance, expensive tuning, and legacy IVR,” said Vassos. “Omilia is not waiting for the industry to catch up. We are redefining what CX automation means — and inviting CX leaders to leave the old world behind.”
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