This Salesforce collaboration extends Bandwidth’s Communications Cloud into CRM-native engagement platforms, supporting its role as core infrastructure for AI-driven customer experience.
Bandwidth Inc., a global cloud communications software company, has announced a partnership with the newly launched Agentforce Contact Centre.
CRM systems, contact centres, and agentic AI are increasingly integrated as enterprises adopt cloud architectures that connect customer data to live engagement.
Salesforce’s launch of Agentforce Contact Centre reflects this market shift. Built into the CRM, it allows enterprises to structure customer engagement around AI-powered conversations informed by customer-360 data. The result is more targeted, context-aware customer interactions, based on the same data that manages the customer relationship.
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“Salesforce is taking a bold and visionary step in evolving the contact centre model for the agentic AI era,” said David Morken, Bandwidth’s Co-Founder and CEO. “We are honoured to partner with Salesforce to deliver the voice and messaging infrastructure foundation that will help contact centres scale.”
As agentic AI is used to manage customer engagement, voice is becoming a primary interface between enterprises and their customers. In this environment, quality of service, reliability and trust are important. Bandwidth’s owned-and-operated Communications Cloud and Maestro orchestration software are designed to provide the performance and global reach AI requires, while supporting faster development cycles and cost efficiencies.
The company has experience supporting hyperscalers and cloud platforms with low-latency voice infrastructure for enterprise deployments.
This Salesforce collaboration extends Bandwidth’s Communications Cloud into CRM-native engagement platforms, supporting Bandwidth’s role as core infrastructure for AI-driven customer experience.
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