Neat’s partnership with Visa introduces new digital insurance features aimed at improving transparency, personalisation, and the claims experience for cardholders.
Neat has partnered with Visa to enhance insurance and assistance services embedded within Visa cards across Europe. The partnership introduces new digital insurance features to improve transparency, personalisation, and the claims experience for cardholders.
The rollout will begin in France, covering more than 25 million cardholders, with expansion planned across other European markets.
Key Features
- Personalised insurance protections using AI-driven insights
- Digitally enhanced claims processes
- Improved transparency on coverage and benefits
- Fully digital experience for insurance and assistance services
The initiative is designed to improve how cardholders interact with embedded insurance by making services easier to access and understand.
This enables clearer communication, faster claims resolution, and reduced friction across insurance and assistance journeys.
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“Insurance and assistance play a key role in the value a Visa card delivers to cardholders. In France alone, our embedded insurance programs already protect more than 25 million cardholders, both consumers and business owners. As usage scales, expectations are changing – cardholders want clarity, personalisation and faster, digital-first claims experiences,” said Florence Mélique, Senior Vice President Group and Managing Director for France, Belgium, and Luxembourg, Visa.
“Through our partnership with Neat, we are reinventing card-embedded insurance by combining Visa’s scale and trust with next-generation technology. This partnership allows us to deliver more intuitive, more transparent and more relevant protection, reinforcing the Visa card as an everyday companion that brings real, high-value benefits well beyond payments,” Mélique said.
“The opportunity to partner with a world leader in its sector like Visa is a clear recognition of our unique positioning in embedded insurance. This collaboration with a global leader is a milestone for Neat that fuels our ambition to significantly grow our presence in Europe as a new leader and key player in our sector”, said Maximilien Dauzet, Chief Executive Officer, Neat.
It demonstrates our ability to deliver an embedded insurance infrastructure at scale across Europe, with high standards of transparency, speed, and reliability. Visa recognised Neat’s innovative edge and its ability to design tailor-made, customer-centric products,” said Dauzet.
The partnership reflects a broader shift toward embedding insurance within financial products, enabling more seamless and integrated customer experiences across payments and financial services.
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