CX Dialogues

CX Dialogues: Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH

CX Dialogues: Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH

Thomas Maiwald-Immer, Managing Director, DACH at QuestionPro GmbH talks about customer expectations in Germany, CX misconceptions and more.
CX Dialogues: Janthana Kaenprakhamroy, CEO at Tapoly

CX Dialogues: Janthana Kaenprakhamroy, CEO at Tapoly

Janthana Kaenprakhamroy, CEO at Tapoly, talks about leveraging technology to make customer experience the focal point of business strategy.
CX Dialogues: Paul Morris, Head of Fraud & Regulatory Product at Vonage

CX Dialogues: Paul Morris, Head of Fraud & Regulatory Product at...

Paul Morris, Head of Fraud & Regulatory Product at Vonage talks about how businesses can protect themselves from fraud while balancing customer experience.
CX Dialogues: Stephen Yap, Research Director at CCMA

CX Dialogues: Stephen Yap, Research Director at CCMA

Stephen Yap, Research Director at Contact Centre Management Association (CCMA) talks about the evolving methods of measuring customer satisfaction and more.
Webinar: How CX Impacts the Bottom Line in the BFSI Industry

Webinar: How CX Impacts the Bottom Line in the BFSI Industry

Without a culture that prioritises the customer experience, even the best journey map won’t translate into real-world changes.

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