CX Dialogues

CX Dialogues: Paul Morris, Head of Fraud & Regulatory Product at Vonage

CX Dialogues: Paul Morris, Head of Fraud & Regulatory Product at...

Paul Morris, Head of Fraud & Regulatory Product at Vonage talks about how businesses can protect themselves from fraud while balancing customer experience.
CX Dialogues: Stephen Yap, Research Director at CCMA

CX Dialogues: Stephen Yap, Research Director at CCMA

Stephen Yap, Research Director at Contact Centre Management Association (CCMA) talks about the evolving methods of measuring customer satisfaction and more.
CX Dialogues: Jamie Thorpe, Chief Experience Officer at Ipsos UK

CX Dialogues: Jamie Thorpe, Chief Experience Officer at Ipsos UK

Jamie Thorpe, Chief Experience Officer at Ipsos UK talks about measuring the success of CX technology investments…
Webinar: How CX Impacts the Bottom Line in the BFSI Industry

Webinar: How CX Impacts the Bottom Line in the BFSI Industry

Without a culture that prioritises the customer experience, even the best journey map won’t translate into real-world changes.
CX Dialogue: Jonathan Roomer, Chief Customer Officer at YuLife

CX Dialogue: Jonathan Roomer, Chief Customer Officer at YuLife

Jonathan Roomer, Co-Founder and Chief Customer Officer at YuLife talks about how human interaction is still the heart of modern insurance…

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