News

Singapore Airlines Enhances CX Analytics with Qualtrics

Singapore Airlines Enhances CX Analytics with Qualtrics

SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback, helping extract deeper insights from written comments and suggestions to improve the customer journey.
Retail Insight Unveils WasteInsight Platform Expansion

Retail Insight Unveils WasteInsight Platform Expansion

The expansion of WasteInsight builds upon the company’s existing expiration date management solutions, Prompted Markdowns and Dynamic Markdowns, with a focus on food waste reduction and inventory optimisation.
PublicSquare Adds Apple Pay and Google Pay Support

PublicSquare Adds Apple Pay and Google Pay Support

By integrating Apple Pay and Google Pay, PublicSquare’s PSQ Payments addresses the need for simplified mobile payment options—streamlining the checkout experience, especially for mobile-first customers.
Kantar Launches ExperienceEvaluator

Kantar Launches ExperienceEvaluator

Available on Kantar Marketplace, ExperienceEvaluator makes it easier and more cost-effective than ever for CX teams to continuously refine and enhance their offering in response to customer feedback.
American Airlines, Mastercard Renew Partnership

American Airlines, Mastercard Renew Partnership

Together, American and Mastercard will continue to enhance the AAdvantage program — American’s travel rewards program — while providing cardholders with seamless and personalised experiences on every trip.
Zalando, Omniva Secure Last-Mile Delivery Deal

Zalando, Omniva Secure Last-Mile Delivery Deal

The partnership with Zalando will solidify Omniva’s market presence in the Baltic region, enhance the company’s international brand visibility and serve as a testing ground for technologies and service improvements.
Waitrose Unveils Waitrose Delivery Pass

Waitrose Unveils Waitrose Delivery Pass

The new ‘Waitrose Delivery Pass’ lets online grocery customers pay upfront for a one, six, or 12-month subscription and book up to one available grocery delivery slot per day at no additional delivery cost.
Quadient Partners with The Range

Quadient Partners with The Range

The partnership between Quadient and The Range enhances the CX by providing flexible, 24/7 parcel access through Parcel Pending lockers, simplifying deliveries, returns, and Click and Collect services across multiple UK locations.
Morrisons Partners with Kallikor

Morrisons Partners with Kallikor

Through this partnership with Kallikor, Morrisons aims to lead in supply chain innovation by making informed decisions that support growth and operational superiority while enhancing the overall CX.
Jesta I.S. Unveils Enhanced Customer Care Platform

Jesta I.S. Unveils Enhanced Customer Care Platform

The new customer care platform is user-friendly, with a modular architecture that enables Jesta to expand its service, integrate with enterprise systems, and add features based on customer feedback and evolving best practices.

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