From Amazon and Walmart to Manna and Skye Air, these 10 drone delivery services are redefining CX, bringing speed and convenience to a new level.
Packages once crawled through cities on congested roads. Now they fly overhead, rewriting the rules of speed, access, and expectation. In the race to make ‘instant’ the new normal, drone delivery is far more than an upgrade to logistics. It’s a glimpse of a world where distance disappears, and the sky becomes the final mile.
Back in 2013, Jeff Bezos unveiled Amazon’s vision for 30-minute drone deliveries, igniting a tech race that’s still in full throttle. In 2024, Amazon and six other organisations have been selected to take part in a trial looking at expanding the use of drones in the UK. The country’s Civil Aviation Authority, or CAA, announced that the experiment will involve integrating drones that fly beyond the visual line of sight of their operators into UK airspace.
“Our goal is to make drone operations beyond visual line of sight a safe and everyday reality, contributing to the modernisation of UK airspace and the incorporation of new technology into our skies,” said Sophie O’Sullivan, Director of Future of Flight at the UK CAA.
Fast forward to 2025, and we’re seeing real-world results, inventory accuracy skyrocketing to 99.9%, labour hours slashed by thousands.
Today, there are 140 drone delivery startups across the globe, including Zipline, Skyports, Flytrex, DroneUp, Workhorse Group, Volansi, Wing, Skye Air, Matternet, and Manna Drone Delivery. Sixty of them have secured funding, and 17 have raised Series A or beyond. The US leads the charge with 49 companies, followed by India and the UK. And the demand for this disruptive last-mile delivery is growing day-by-day.
A study shows that 76% of global consumers are ready to switch from traditional methods to drone delivery. In India, that number hits 92%, compared to 53% in the US. From last-minute birthday gifts to urgent medications, customers want it fast, and drones are delivering literally.
Harrison Shih, Head of Product at DoorDash Labs, says, “Autonomous delivery will help shape the future of local logistics.” Walmart is also scaling its drone operations to reach millions more, confident that customer demand isn’t just rising but actually here.
Here is a spotlight on 10 drone delivery services that are changing the rules of last-mile delivery.
Apian, Matternet Partner to Expand NHS Drone Delivery Network
Date: June 2025
Apian has announced that Matternet will join its NHS drone delivery network in London. This marks Matternet’s first operational deployment in the UK. The program has demonstrated how on-demand delivery enables improved clinical productivity, cost savings and CO2 emission reductions.
Walmart, Wing Partner to Expand Drone Delivery to 100 New Locations
Date: June 2025
Walmart, in partnership with Wing, announced the expansion of their delivery service to five new US cities. Customers shopping at Walmart stores in Atlanta, Charlotte, Houston, Orlando, and Tampa will be able to have their online orders delivered by drone, bringing convenience to their shopping experience.
Deliveroo Partners with Manna to Launch Drone Delivery
Date: June 2025
Deliveroo has launched drone deliveries in Dublin, Ireland, through a partnership with Manna. In the initial phase, customers within a 3 km radius of Blanchardstown will be able to order from local restaurants like Musashi, WOWBurger, Boojum and Elephant & Castle, with drones capable of delivering food in three minutes.
Flytrex Launches Drone Delivery with DoorDash
Date: June 2025
Flytrex have announced the launch of their drone delivery service with DoorDash in the Dallas-Fort Worth metroplex. This marks Flytrex’s first third-party app integration, enabling customers to place orders directly through the DoorDash app. The service currently reaches over 30,000 households and more than 100,000 residents.
Wingcopter, Ansys Partner to Boost Drone Delivery
Date: June 2025
Wingcopter has joined forces with Ansys to enhance its drones’ ability to deliver critical medical supplies to remote areas. By leveraging Ansys’ advanced simulation tools, this collaboration aims to extend drone flight range, ensuring vaccines, medicines, and medical equipment reach those in need more effectively.
Amazon Launches Multiple Drone Delivery Initiatives
Date: April – June 2025
Amazon is ramping up its delivery strategy with multiple new initiatives. In Italy, Prime Air has secured approvals from ENAC for its first drone operations in the country. In the US, the San Antonio City Council has also approved Amazon’s drone plans, while Kansas City has already seen the rollout of drone deliveries.
DoorDash, Wing Launches Drone Delivery
Date: May 2025
DoorDash and Wing have introduced drone delivery in Charlotte, NC, allowing customers near The Arboretum Shopping Centre to order from local and national restaurants with fast, autonomous delivery by air. This is the first delivery service in North Carolina and aims to improve delivery speed and convenience.
UrbanV, Speedbird Aero Team Up to Launch Drone Logistics Network
Date: May 2025
UrbanV has teamed up with Speedbird Aero to launch a drone logistics network across Italy, working closely with regulators to integrate autonomous drone platforms into UrbanV’s vertiport infrastructure and digital ecosystem. This initiative signals a significant shift in CX design for the delivery and logistics sectors.
Just Eat Takeaway, Manna Launch Drone Delivery
Date: March 2025
Just Eat Takeaway.com has inked an international partnership agreement with Manna to roll-out drone-operated deliveries in Dublin, Ireland. Just Eat customers will have the choice to receive their orders from participating partners via drones, which will be deployed from local delivery hubs operated by Manna.
Skye Air Introduces 7-minute Drone Delivery Service
Date: March 2025
Skye Air has launched its ultra-fast service in Bengaluru, India. The firm said the introduction of drone deliveries in Bengaluru is set to transform the ecommerce and quick commerce landscape, offering speed, efficiency, and sustainability. Currently, the company handles shipments for ecommerce and quick-commerce.
ALSO READ: Why Your Contact Centre is an Untapped Growth Engine
Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.
HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses 
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.
The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered 
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems 
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.
Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions, 
Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.
Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.
Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital 
Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of 
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer 
TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
