CX Huddle, Real-time authentication - and the drive for a better CX

Exclusive C-suite CX Huddle

CXM Today & Vonage | Roundtable Breakfast Briefing | Real-time authentication - and the drive for a better CX | 7 May 2024 | 116 Pall Mall, London


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Real-time authentication – and the drive for a better CX

What is a Breakfast Briefing?

It is an initiative by CXM Today in association with Vonage.

This roundtable Breakfast Briefing is specially designed to engage customer experience, marketing, and technology leaders who have revolutionised brands by using innovation as a catalyst. It focuses on a group of carefully selected industry stalwarts, bringing them together to participate in an exclusive closed-door session. The selected professionals bring a variety of viewpoints, experiences, and domain expertise, but they all share the vision of transforming businesses by enhancing the customer experience. The roundtable encourages open discussions among peers resulting in a better strategy roadmap for organisations. 


Earlier this month, the minister for artificial intelligence (AI) urged British businesses to shore up their cyber attack defences as new data revealed that three quarters of medium and large sized businesses were hit by a cyber incident in the past year. With cyber fraud attacks on the rise, businesses face escalating challenges in safeguarding their operations and preserving consumer trust. 

Now more than ever, it is essential to understand how to effectively shield your business against these threats while ensuring that your customers can engage with your brand across their preferred channels without encountering unnecessary friction.

To address this pressing need, businesses must adopt a proactive approach to fraud prevention that incorporates cutting-edge technology solutions and strategies. By building out robust fraud protection systems, deploying them across all customer touchpoints, and remaining vigilant to emerging threats, organisations can fortify their defences and mitigate the risk of cyber fraud attacks impacting their operations and reputation.

Furthermore, maintaining a seamless and personalised customer experience is paramount. Businesses must leverage advanced technologies such as voice recognition, video verification, and messaging platforms to deliver frictionless engagement experiences tailored to each customer’s preferences and needs. By embracing these innovative solutions, organisations can enhance customer satisfaction, build brand loyalty, and differentiate themselves from competitors.

The convergence of advanced fraud protection and personalised customer engagement is essential for businesses looking to thrive in today’s real-time world. By investing in the latest technology solutions, remaining vigilant to emerging threats, and prioritising seamless customer experiences, organisations can safeguard their operations, build consumer trust, and position themselves for long-term success in an increasingly digital marketplace.


08:45 AM
Registration & Networking

09:00 AM
Welcome Address by CXM Today
09:05 AM
Opening Remarks by Vonage
09:10 AM
Discussion Starts
09:40 AM
Final Remarks


116 Pall Mall, London

116 Pall Mall, London SW1Y 5ED, United Kingdom
116 Pall Mall is a magnificent Georgian building in the heart of London, just moments from some of the city’s most sought-after spots. Opened in 1828, it’s now home to the Institute of Directors. The perfect event space: A special event calls for an extraordinary venue.  

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