The OneView CSM solution integrates ServiceNow’s CSM with contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.
Activeo, a system integrator in CX transformation, has announced the launch of Activeo OneView CSM, an integration that unifies contact centre platforms with ServiceNow Customer Service Management (CSM).
Purpose-built to eliminate silos, Activeo OneView CSM empowers enterprises to deliver faster, more personalised, and more efficient customer service from a single interface.
Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow’s practices in software development lifecycle and is designed to support measurable outcomes across customer experience and operational efficiency.
Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms.
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The solution integrates ServiceNow’s CSM with contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.
Capabilities:
- Access to customer history and interactions across all touchpoints
- Real-time, personalised IVR and intelligent routing
- Unified dashboards combining contact centre and case management metrics
- Built-in email automation and self-service options for faster case deflection
“At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work,” said Jonathan Mondon, Head of Enterprise at Activeo.
“By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organisations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency.”
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