The collaboration will give Five9 customers access to Afiniti’s AI Pairing technology within the Five9 Intelligent Cloud Contact Center, helping organisations improve conversion rates, agent performance, and drive measurable outcomes.
Afiniti Inc., a provider of artificial intelligence and customer experience optimisation, has announced its partnership with Five9, the intelligent CX platform provider.
The collaboration will give Five9 customers access to Afiniti’s AI Pairing technology within the Five9 Intelligent Cloud Contact Center, helping organisations improve conversion rates, boost agent performance, and drive measurable business outcomes.
Afiniti’s AI Pairing technology uses behavioural and contextual data to match customers with the best available agents in real time, improving satisfaction, efficiency, and measurable business outcomes across every interaction.
Partnering with Five9 brings these capabilities directly to the Five9 Intelligent Cloud Contact Center, extending the reach and value of both platforms and helping enterprises drive stronger results at scale.
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Afiniti’s solution is also available through the Five9 Marketplace, providing customers with streamlined access and seamless deployment.
“We are excited to welcome Afiniti to the Five9 Marketplace,” said Amanda Miller, Director of ISV Partnerships at Five9. “By integrating Afiniti’s AI-driven pairing technology with the Five9 Intelligent CX Platform, we are empowering enterprises to create more personalised, impactful customer experiences that drive stronger business results.”
Eyal Brami, VP of Partnerships at Afiniti, said: “We are excited to bring Afiniti’s behavioural pairing technology to the Five9 ecosystem through this new partnership.”
“By combining our AI-driven capabilities with the power of the Five9 Intelligent CX Platform, we are enabling enterprises to deliver smarter, more personalised customer experiences that drive measurable improvements to both revenue and operational performance.”
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