With CX2GO, organisations can deliver customer support via voice, chat, email, social, and back-office channels—without the complexity of traditional outsourcing.
Alorica Inc. has announced the launch of CX2GO, an instant, plug-and-play contact centre solution tailored for startups, small and medium-size businesses, as well as fast-growing companies operating within a leaner CX framework.
Designed for B2C brands in mind—across sectors like fintech, health tech, retail, consumer packaged goods (CPG) and new economy—CX2GO provides access to a skilled workforce, proven processes, advanced technology and real-time insights. This will enable brands to scale quickly, meet rising consumer expectations and drive continued growth amid economic volatility.
Using CX2GO, organisations can provide customer support through voice, chat, email, social, and back-office channels without the usual complications of traditional outsourcing. With clear pricing, businesses can easily adjust staffing levels, offering support from standard business hours to around-the-clock service.
Each setup includes up to 50 agents, experienced team leads, quality assurance, training, and a dedicated account manager to ensure smooth operations. Clients can choose to run CX2GO on the secure Genesys Cloud platform or connect it with their own systems, gaining access to features like predictive routing, detailed performance reports, and real-time insights.
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“We’re excited to extend Alorica’s deep expertise to a new customer base. What started as a successful pilot program quickly became the impetus for officially launching CX2GO,” explained Alorica’s Co-CEO Max Schwendner.
“Whether you’re a growth-stage company, a rapidly scaling tech brand, or a digital-first business navigating increased demand, CX2GO is built specifically to meet you and your customers where you are.”
“Our flexible and reliable model frees up our fastest-growing clients so they can focus on future innovation while we manage and protect their customer interactions.”
“It’s because of Alorica’s entrepreneurial spirit and keen ability to pivot our strategic approach on behalf of our clients—big, small and everything in between—that we’re able to package and deliver this tailor-made solution,” shared Mike Clifton, Alorica’s Co-CEO.
“During a time of heightened risk, this gives companies control where it matters most: their CX. For those that are scaling quickly or facing economic headwinds, CX2GO brings consistent, high-quality support that protects revenue, reduces risk and keeps business moving forward.”
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