The partnership with CallMiner underscores Alvaria’s dedication to driving exceptional CXs while meeting stringent regulatory requirements.
Alvaria has announced a strategic partnership with CallMiner. This collaboration combines Alvaria CX solutions with the CallMiner platform, including advanced AI capabilities, to support joint customers with better analytics, personalised outreach campaigns, and actionable customer insights.
By combining Alvaria’s compliance-first outbound, digital, and AI-driven engagement expertise with CallMiner’s conversation intelligence technology, organisations can unlock insights into customer behaviour across channels, boosting operational efficiency, ensuring regulatory compliance, and enhancing overall CX.
“We are thrilled to expand our partnership with CallMiner, collectively bringing next-generation AI capabilities to our joint customers,” said Michael Judd, CEO of Alvaria.
“Our strengthened integration empowers organisations to harness deep insights from every interaction, fueling both compliance adherence and personalised customer engagement. Our shared vision is to help enterprises transform their contact centres into growth engines that deliver remarkable CXs.”
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Key Benefits:
- Gain better time-to-value and uncover hidden trends, risks, and opportunities with CallMiner’s AI capabilities, including generative and agentic AI features.
- Generate objective, consistent call summaries, reducing after-call work (ACW) and freeing agents to focus on complex, high-value interactions.
- Leverage CallMiner’s open framework that can continuously evolve with new AI capabilities, ensuring enterprises stay ahead in a rapidly changing market.
- Maintain standards of regulatory adherence, critical for industries like financial services, healthcare, and insurance, through Alvaria’s platform.
- Deliver relevant surveys, follow-ups, and feedback requests triggered by specific customer interactions via CallMiner Outreach, improving response quality and driving higher customer satisfaction.
“CallMiner has always focused on helping organisations unlock actionable insights from every customer conversation,” said Benedetto A. Miele, Chief Revenue Officer at CallMiner.
“By empowering organisations to ingest data from Alvaria directly into the CallMiner platform, we’re enabling contact centre leaders to make data-driven decisions faster, reduce costs, and deliver more personalised, proactive customer engagement.”
“Further, CallMiner AI Assist and other AI capabilities ensure users can get to these outcomes quicker and easier than ever before. Together, Alvaria and CallMiner are helping global organisations embrace innovation, compliance, security, and enterprise-wide improvement.”
The partnership reinforces Alvaria’s focus on delivering compliant, data-driven CX solutions. By providing a unified view of the customer journey, the integration supports faster response to customer needs, stronger brand loyalty, and improved contact centre performance.
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