This initiative improves the accessibility of Amazon services for the 200,000 people who use LSF in France.
Amazon is launching a customer service in French Sign Language (LSF).
Providing the customer service in LSF allows deaf and hard-of-hearing people to interact with Customer Service in their primary language.
In France, approximately 200,000 people use LSF as their primary language, with written French often being their second language.
This new service, accessible via a computer, smartphone or tablet equipped with a camera, requires no additional software. Customers can communicate via video with professional LSF interpreters who facilitate real-time exchanges with an Amazon Customer Service agent.
“This initiative reflects our commitment to creating inclusive experiences for all our customers,” said Samira Bejnouni Terlier, Head of Customer Experience in France. “We want everyone to be able to benefit from the same level of support, regardless of how they communicate.”
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