Offered via SaaS and subscriber models, EVA is already live with telecom operators and piloting across ecommerce, healthcare, logistics, and fintech.
BlackNgreen (BNG), an India-based telecom solution provider, has announced the launch of ‘EVA’, a voice-first AI product aimed at improving customer experience at scale.
The company claims that the AI has been developed entirely in India with a cumulative investment of INR 40 crore. It is said to be capable of functioning across more than 95 languages, and adapt in real time to diverse enterprise platforms.
The AI can be deployed in different sectors, especially where customer interaction is high volume and time sensitive, BNG told Entrepreneur India. Some of the potential sectors are telecom, ecommerce and logistics, financial services, and healthcare.
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EVA will be available to enterprise customers via a modular SaaS model while telecom operators are offered a subscriber-based model.
BNG further disclosed that EVA under the hood leverages ChatGPT-4.1, Gemini, ElevenLabs, and Azure Cognitive Services, and is layered with proprietary datasets. Training combines industry-specific workflows, multilingual datasets, and live reinforcement learning.
EVA is currently deployed at five telecom operators in Africa and the GCC, including Orange, Africell, Umniah, and Moov. The company is also piloting the AI with more than 20 enterprises across ecommerce, logistics, healthcare, and fintech verticals.
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