alby offers retailers support and converses in any language across the world to make it easy for consumers to get timely answers to their questions.
Bluecore reported that its AI shopping agent alby is now available to retailers on Shopify. Plushbeds, WAYB and DENALI Electronics are among the early retailers on Shopify using it to curate conversational shopping experiences for consumers.
People can engage directly with alby on a retailer’s website to ask questions about any product that they offer. It learns, decides and acts on a brand’s behalf, pulling in product information, brand assets and incorporating brand voice.
This ensures accurate answers are provided to shoppers and predicts the questions shoppers will ask about specific products before they buy. alby also offers retailers around-the-clock support and converses in any language across the world to make it easy for consumers to get timely answers to their questions, any time and anywhere they’re shopping.
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“Adding an AI shopping agent to our website to help guide shoppers from discovery to purchase was a priority for us, but it wasn’t until alby that it was actually possible,” said Michael Hughes, CEO at Plushbeds.
“We integrated alby on Shopify to guide our shoppers to their perfect mattress, based on their sleeping preferences. Now, alby answers 6,000 product questions a month, engages 15% of website traffic and achieves a 5x higher conversion rate.”
“We have been addressing the unique needs of enterprise retailers for over ten years with our technology – and we’re now expanding our expertise to the thousands of SMB retailers on Shopify,” said Fayez Mohamood, CEO and Co-Founder at Bluecore.
“As all retailers navigate this new AI-powered landscape, we’re offering them the tools to not only understand how AI is evolving consumer behaviour, but take action on it with alby. We want every retailer to be able to openly experiment with AI and start to unlock a vast trove of new data that leads to higher engagement and conversion.”
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