The new platform extension dynamically prevents overbooking and maximizes fleet utilisation for retailers and logistics providers.
Bringg, the last-mile solutions provider, announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during eCommerce checkout to increase customer loyalty and compete.
Seventy-nine percent of consumers say they will not purchase from a brand again if they have a poor delivery experience. Anything other than on-time-delivery negatively impacts future loyalty.
Bringg’s new extension makes accurate delivery promises possible. It instantly and continuously evaluates both internal and external variables, including real-time capacity, order requirements, and driver compliance attributes, customer profiles, service area, service level agreements (SLAs), and blackouts.
With Bringg Dynamic Delivery Slots, shippers:
- Automate accurate delivery options: Real-time, accurate delivery options improve cart conversion and customer satisfaction.
- Optimise fleet utilisation: In-cart calculation of available capacity, alongside enforced blackout periods down to the hour, prevent overbooking, order cancellations, reschedules, and fleet underutilisation.
- Invent new business drivers: Use delivery-slot insights to influence customer cart choices; for example: discount underutilised slots, consolidate orders in the same service area with eco-friendly branded delivery options, or incentivise repeat customers with preferred slots.
“Leading retailers recognise that last-mile success comes from delivering perfect customer experiences, while reducing costs,” commented Guy Bloch, CEO of Bringg. “Dynamic Delivery Slots help them do just that.”
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