Developed in collaboration with Intermedia Cloud Communications, Ascend Teams Contact Center improves how businesses connect with their customers.
CallTower has announced the launch of Ascend Teams Contact Center. Designed to meet the evolving demands of modern businesses, this solution empowers organisations to enhance customer engagement, streamline operations, and unlock advanced insights – all fully integrated within the Microsoft Teams ecosystem.
Developed in collaboration with Intermedia Cloud Communications, Ascend Teams Contact Center improves how businesses connect with their customers. The platform delivers a seamless, cloud-based experience that combines powerful communication tools with advanced analytics and reporting capabilities.
“Ascend Teams Contact Center represents a significant leap forward in how organisations approach their customer service strategy,” said William Rubio, CRO of CallTower.
“By integrating seamlessly with Microsoft Teams, this solution enables businesses to communicate more effectively, act on key data insights, and ultimately drive unparalleled customer satisfaction. We are thrilled to bring this advancement to market as part of our commitment to CCaaS innovation and leadership.”
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Key highlights of the Ascend Teams Contact Center solution include:
- Seamless Microsoft Teams Integration – A fully integrated experience with the Teams platform ensures a unified communications environment for smoother operations.
- Enhanced Customer Engagement – Tools allow for improved communication across multiple channels, ensuring every interaction is personalised and impactful.
- Advanced Analytics and Reporting – Gain deep insights into customer behaviour and agent performance to make data-driven decisions that enhance results.
With its intuitive design and scalability, Ascend Teams Contact Center is ideal for businesses of all sizes seeking to deepen customer relationships while maintaining operational efficiency. This launch reaffirms CallTower’s dedication to delivering the best solutions that meet the dynamic needs of today’s enterprises.
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“Together with CallTower, we’re bringing Ascend Teams Contact Center natively into Microsoft Teams so businesses can engage customers faster, simplify operations, and act on insights in the moment,” said Jonathan McCormick, Chief Operating Officer and Chief Revenue Officer at Intermedia.
“This collaboration reflects our broader work with service providers to deliver intelligent, integrated communications that reduce complexity for IT while empowering frontline teams to provide higher-quality, more personalised experiences.”
CallTower is dedicated to exceeding customer expectations by delivering the key integrations businesses need to succeed. The introduction of Ascend Teams Contact Center demonstrates CallTower’s commitment to providing innovative solutions tailored to customer needs.
CallTower empowers businesses with voice capabilities and unparalleled support. By leveraging deep expertise and a strategic relationship with Microsoft, CallTower continues to enhance collaboration, boost productivity, and set the standard for modern workplace communication solutions.
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