Camunda Partners with rebuy

rebuy has gained clearer visibility into its complex processes by adopting Camunda, allowing the team to identify bottlenecks, streamline workflows, and focus improvements where they matter most.

Camunda has announced that rebuy is using its platform to automate and orchestrate the device repair lifecycle for customers. Camunda is working with rebuy to streamline the company’s end-to-end device refurbishment process, which can be complex and vary depending on the device type and nature of the repair.

rebuy operates throughout the entire device sales cycle, including purchasing, refurbishment, order processing (fulfilment), logistics, and sales. The company is using Camunda to manage complex repair processes across internal departments and supply chain partners, while prioritising time-sensitive repairs such as customer warranty cases. 

By adopting Camunda, the rebuy team has gained visibility into their complex processes, minimised process bottlenecks, and made improvements where they’re needed most.

The rebuy team selected Camunda for its ability to visualise automated processes from end to end. Team members can now view process states and definitions quickly and easily while in production. 

These capabilities make it easier for rebuy to understand what’s working and what isn’t within automated business processes, address issues quickly, and update processes so they’re operating optimally at all times.

Björn Häuser, Head of Platform & Operations Development, rebuy said, “rebuy plays a critical role in the sustainable circular economy for devices. We view Camunda as an important part of our core business functionality to improve efficiency.”

“It helps eliminate redundant steps, automate as much as possible, and increase both our throughput and the number of repairs performed per employee. By continuously improving our processes, we can create a better overall experience for our customers.”

Frederic Meier, Senior Vice President, Sales, Camunda, said, “Using Camunda, rebuy is able to reduce automation silos, making its entire business process work seamlessly for employees, partners, and customers alike.” 

“It’s great to see Camunda in action for rebuy’s most critical business process, sustainably reusing existing resources and extending the lifecycle of electronic devices.”

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