Blending Cirrus Connect with CallSwitch One delivers a unified experience featuring real-time presence, seamless call transfers between agents and back-office teams.
Cirrus, an AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS platforms.
This strategic alliance introduces Cirrus as a Nebula ‘Integration Partner,’ enhancing the CallSwitch One ecosystem with advanced contact centre capabilities.
This integration empowers channel partners of both businesses to expand their portfolios, whether that’s with a contact centre solution, or a cloud-native unified communications offering built on proprietary technology.
By blending Cirrus Connect with CallSwitch One, the integration delivers a unified experience featuring real-time presence, seamless call transfers between agents and back-office teams, and conferencing across both platforms. This eliminates silos, enhances collaboration, and drives cost efficiency – allowing businesses to equip customer-facing agents with AI-powered tools while providing back-office staff with reliable, streamlined communication, all without unnecessary complexity.
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Dan Lloyd, Channel Director at Cirrus, said, “Partnering with Nebula unlocks a wealth of opportunity for the channel partners of both companies. Together, we’re equipping the channel with a differentiated solution that simplifies operations and boosts customer engagement, helping them compete technologically and commercially against all-in-one providers.”
Sam Giggle, MD of Channel at Nebula, added, “Welcoming Cirrus as a Nebula Integration Partner enhances the power of our software platform with the cutting-edge CCaaS capabilities of a respected and capable vendor. This integration underscores our commitment to delivering innovative, tailored solutions that help channel partners, and their customers, thrive in a competitive landscape.”
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