Retailers looking to engage shoppers with a unique digital storefront and expert knowledge can benefit from Coveo’s newest innovations.
Coveo, a provider of enterprise AI Search, Recommendations and Generative Experience platforms, enabling digital experiences at scale with unified relevance, announced two new GenAI business applications that bring Relevance Generative Answering into additional touchpoints across the Customer Experience journey: Relevance Generative Answering for Agents and Relevance Generative Answering for In-App Search.
Laurent Simoneau, President, CTO and Co-founder at Coveo, said, “Coveo has been leading in enterprise search for more than 20 years and has used AI extensively for more than a decade to individualise customer and employee experiences and drive superior business outcomes. We’re expanding our GenAI offering by bringing generated answers to agent and in-app experiences. This enhancement makes our platform more intuitive so business users can leverage our AI to easily power individualised, trusted, and connected experiences in every interaction across multiple channels.”
Retailers looking to engage shoppers with a unique digital storefront and expert knowledge can benefit from Coveo’s newest innovations. Coveo also announced more than 15 additional enhancements to the Coveo AI Platform.
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